Clinic Receptionist

CommonSpirit Health; Chattanooga (TN); On-site; USD 35,000 - 43,000; Full time

Job summary

CommonSpirit Health is seeking a Clinic Receptionist for the Mountain Management Services group in Southeast Tennessee. The role centers on welcoming patients, managing front-desk operations, and guiding patient flow through check-in, scheduling, and documentation in the electronic medical record.

The ideal candidate will have strong interpersonal skills, a patient-centered approach, and familiarity with medical records processes.

Qualifications

• High School diploma or GED required at hire.
• Experience in healthcare settings is preferred.

Responsibilities

• Perform patient check-in and complete necessary paperwork for efficient admitting.
• Answer phone calls and direct to appropriate staff.
• Schedule appointments according to office guidelines.
• Collect accurate patient and insurance information, including copays and deductibles.
• Copy/scan patient materials into the electronic medical record.
• Prepare charts for patient appointments with complete information.

Skills

Check-in processing

Phone handling

Appointment scheduling

Insurance information gathering

Education

High School Diploma

GED

Tools

Electronic Medical Records

Job description

Job Summary and Responsibilities

As a Clinic Receptionist at CommonSpirit Medical Group - Primary Care & Sports Medicine - Hixson, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.
Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.
To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and

Preferred

• One (1) year of health care experience
• Electronic medical records experience

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.