Clinic/Practice Assistant, Endocrinology

massgeneralbrigham; Dover (NH); On-site; USD 25,000 - 32,000; Full time

Job summary

Wentworth-Douglass Hospital is seeking a flexible, team-oriented per-diem Clinic/Practice Assistant to join the front desk team in Dover, NH. This role supports Endocrinology and may assist Thoracic Surgery and other specialties as staffing needs arise, primarily during daytime hours.

The position emphasizes administrative support, patient scheduling, check-in/out duties, and coordinating with clinical staff to ensure a high-quality patient experience in a busy outpatient setting.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred.
• Excellent customer service and communication.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan documents to patient medical records.
• Call for patient records and lab results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc.
• May assist with co-pay collection and prior authorizations.

Skills

Customer service

Multitasking

Front desk

Education

High School Diploma or Equivalent

Job description

Site

Wentworth-Douglass Hospital

Job Summary

We're seeking a flexible and team-oriented per-diem Clinic/Practice Assistant to join our front desk team picking up shifts primarily in our Endocrinology practice at 10 Members Way in Dover, NH. There are opportunities to support Thoracic Surgery and other specialty practices throughout the Dover, NH location as staffing needs arise. This role provides essential coverage for call-outs, vacations, leaves, and vacancies during practice hours, Monday through Friday, 8:00 AM to 5:00 PM.

We're committed to delivering the highest level of care with a smile, and we're looking for people like you to help us do so! Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, our Clinic/Practice Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications / Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree?

No

Additional Experience

Healthcare office experience 0-1 year required.

Can this position require Patient Care?

No

Additional Job Details (if applicable)

Remote Type: Onsite.

Work Location: 10 Members Way.

Scheduled Weekly Hours: 0.

Employee Type: Per Diem.

Work Shift: Day (United States of America).

Pay Range

$17.71 - $23.20/Hourly

Grade

2.

Benefits and Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietn