Clinic Patient Services Specialist

Life-University; Marietta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Life University in Marietta, GA is seeking a Call Center Representative for the University Clinic System. You will manage inbound patient calls, schedule appointments, and assist with general inquiries to ensure smooth clinic operations.

The role requires a Bachelor's in Business Administration or similar, 3–5 years of patient-facing experience, 2 years in a call center, and strong MS Office and NextGen EHR skills. Join a team dedicated to delivering high-quality patient service.

Qualifications

• Bachelor’s degree in Business Administration or equivalent.
• 3–5 years of professional patient consultations in clinical settings.
• Three years of computer skills including MS Office.
• Two years of call center experience.
• Excellent customer service skills required.

Responsibilities

• Handle inbound calls from patients; schedule appointments.
• Enter patient data into electronic health records accurately.
• Follow up on new patient leads from Marketing.
• Explain fees and collect payments as needed.
• Coordinate with Clinic Office Manager on operational improvements.
• Provide general administrative support as needed.

Skills

Customer service

Call center experience

Microsoft Office

Data entry

Communication skills

Education

Bachelor's Degree in Business Administration or similar

Tools

NextGen EHR

Job description

Life University in Marietta, GA is seeking a Call Center Representative for the University Clinic System. You will manage inbound patient calls, schedule appointments, and assist with general inquiries to ensure smooth clinic operations.

The role requires a Bachelor's in Business Administration or similar, 3–5 years of patient-facing experience, 2 years in a call center, and strong MS Office and NextGen EHR skills. Join a team dedicated to delivering high-quality patient service.