Patient-Centric Medical Call Specialist

Advanced Urology; Lawrenceville (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Advanced Urology in Lawrenceville, GA is seeking a Medical Assistant/Certified Medical Representative I to support patients, clinicians, and front-office operations. The role handles inbound calls requiring medical consultation, directs patient questions, and helps ensure a high standard of patient service.

Qualifications include a High School Diploma or GED and certification as a Medical Assistant or license as LPN.

Qualifications

• High School Diploma or GED required.
• Certification as Medical Assistant or LPN license required.
• Experience in urology/gynecology or clinical/call-center setting preferred.

Responsibilities

• Answer inbound calls requiring medical consultation and provide appropriate guidance.
• Direct patient questions to the appropriate clinician or resource to ensure accurate responses.
• Utilize feedback to improve patient experience and service quality.

Skills

Inbound calls

Patient service

Medical knowledge

Education

High School Diploma or GED

Tools

EMR

Job description

Advanced Urology in Lawrenceville, GA is seeking a Medical Assistant/Certified Medical Representative I to support patients, clinicians, and front-office operations. The role handles inbound calls requiring medical consultation, directs patient questions, and helps ensure a high standard of patient service.

Qualifications include a High School Diploma or GED and certification as a Medical Assistant or license as LPN.