CLINIC PATIENT ACCESS SUPERVISOR

Blessing Hospital; Quincy (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Retirement + matching

Up to 4 weeks paid time off in first 年

24/7 Wellness Center access

Educational assistance opportunities

Job summary

Blessing Health System in Quincy, IL is seeking a Clinic Patient Access Supervisor to oversee day-to-day operations across Clinic Patient Access areas. You will supervise staff, monitor registration quality, access to care, and productivity metrics, and partner with Clinic Leadership to balance staffing and resources.

The role emphasizes staff development, performance improvement, and ensuring efficient patient flow.

Qualifications

• Associate's degree with emphasis in Health Care or related field or minimum of 1 year experience in Patient Access, Pre Arrival Services, Clinic Reception, or related field in a clinic, hospital, or ambulatory setting
• Extensive knowledge of registration, scheduling, and point of service collections
• Computer literacy required, including the use of Microsoft Word, Microsoft Excel, Microsoft Power Point, and other Office products
• Excellent written and verbal communication skills
• Excellent customer services skills, ability to problem-solve independently, and perform basic mathematical calculations
• Positive interpersonal relationship skills required.
• Complete Medical Terminology Course within one year of hire.
• The ability to maintain confidentiality is a requirement. Must be able to work hours and days as needed based on departmental/system demands and recognize the possibility of being on call.

Responsibilities

• Supervise day-to-day activities of all assigned Clinic Patient Access areas/locations
• Evaluate the department for effective and efficient utilization of staff and resources
• Ensure productivity, access to care, registration quality, patient experience, phone, and point of service collections metrics meet or exceed goals
• Broaden knowledge, promote staff growth, and improve quality
• Collaborate with Clinic Leadership, Patient Access Director, and Revenue Cycle Leadership to achieve goals
• Staff to cover all positions and shifts as needed
• Report to the Patient Access Manager

Skills

Communication skills

Customer service

Problem-solving

Interpersonal skills

Confidentiality

Education

Associate's degree in Health Care

Bachelor's degree in Health Care/Business (preferred)

Medical Terminology course

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

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• Retirement + matching


• Up to 4 weeks paid time off in first year


• 24/7 Wellness Center access


• Educational assistance opportunities

JOB SUMMARY

This position is responsible for supervising the day-to-day activities of all assigned Clinic Patient Access areas/locations. The Clinic Patient Access Supervisor evaluates the department for effective and efficient utilization of staff and resources while ensuring all productivity, access to care, registration quality, patient experience, phone, and point of service collection metrics are at or exceeding goal. The position is responsible for broadening knowledge, promoting the growth of staff, and improving quality. Working closely with Clinic Leadership, Patient Access Director, and Revenue Cycle Leadership to achieve these goals. When required, staffs to cover all positions and shifts. This position reports to the Patient Access Manager.

Education/Training/Experience:

REQUIRED:

• Associate's degree with emphasis in Health Care or related field or minimum of 1 year experience in Patient Access, Pre Arrival Services, Clinic Reception, or related field in a clinic, hospital, or ambulatory setting


• Extensive knowledge of registration, scheduling, and point of service collections


• Computer literacy required, including the use of Microsoft Word, Microsoft Excel, Microsoft Power Point, and other Office products


• Excellent written and verbal communication skills


• Excellent customer services skills, ability to problem-solve independently, and perform basic mathematical calculations


• Positive interpersonal relationship skills required.


• Complete Medical Terminology Course within one year of hire.


• The ability to maintain confidentiality is a requirement. Must be able to work hours and days as needed based on departmental/system demands and recognize the possibility of being on call.

PREFERRED:

• Bachelor's Degree with emphasis in Health Care, Business, or related field preferred


• Two or more years’ experience, in supervisory role preferred


• Medical Terminology preferred

Pay Status:

EXEMPT

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Blessing Health System expresses prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.