Clinic Operations Supervisor — Lead Multi-Clinic Support

Metro Physical & Aquatic Therapy; Selden (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company matching

Generous Paid Time Off

Medical, dental, life and long‑term di

Medical, dental, life and long‑term"

Employee perks through Plum Benefits

Job summary

Metro Physical & Aquatic Therapy is seeking an experienced Administrative Manager to oversee day-to-day operations across multiple clinics in New York. You will manage front desk staff, support clinical teams, and ensure compliance with HIPAA and internal procedures.

You will train staff, coordinate scheduling, and handle patient concerns while maintaining high-quality customer service. The role offers growth opportunities in a fast-growing, patient-focused practice.

Qualifications

• High school diploma or GED is required.
• 3+ years of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.

Responsibilities

• Oversee day-to-day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics.
• Train and onboard staff on all systems and procedures.
• Disciplinary action for employees.
• Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriately staffed and operational.
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures of the role.
• Maintains confidentiality; adheres to HIPAA guidelines/regulations.
• Point of contact for all clinic complaints, issues, customer service line items
• “Face” of the clinic support team, for communications and clinic pulse checks and resolution
• Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc.
• Weekly visits and touchbases for 7+ clinics
• Handle patient concerns and escalations
• Performs other duties and assignments as required.

Skills

Strong communication

Time management

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Customer service

Education

High school diploma or GED

Tools

Google Suite

EMR systems

Microsoft 365

Job description

Metro Physical & Aquatic Therapy is seeking an experienced Administrative Manager to oversee day-to-day operations across multiple clinics in New York. You will manage front desk staff, support clinical teams, and ensure compliance with HIPAA and internal procedures.

You will train staff, coordinate scheduling, and handle patient concerns while maintaining high-quality customer service. The role offers growth opportunities in a fast-growing, patient-focused practice.