Clinic Operations Supervisor

Centro Med Clinic; Guerra (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

CentroMed is hiring a Clinic Supervisor to oversee non-clinical staff at assigned clinic sites, reporting to the Practice Administrator. Responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance.

The ideal candidate has a High School Diploma or equivalent, at least one year of experience with patient information and admissions, and strong clerical and communication skills. Bilingual English/Spanish is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• Minimum of one year experience working with patient information and admissions including scheduling of appointments.
• Experience in Accounting or Bookkeeping preferred.
• Some computer knowledge and use of calculator.
• Good clerical skills to include typing of 30 wpm and good working knowledge of basic math.
• Bilingual/bicultural in English/Spanish preferred.
• Must be able to communicate effectively both verbally and in writing with minimal supervision.
• Must have an understanding of medical technology and terminology.

Responsibilities

• Coordinate referrals and maintain referral tracking system.
• Supervise front desk operations and coordinate clerical staff training as well as providing disciplinary actions with same.
• Supervise and/or perform general administrative functions to include follow-up mail correspondence with insurance companies, referral physicians, and patients.
• Assist patients and family as necessary with understanding insurance plan benefits and requirement.
• Collect and organize program statistics and submit statistical reports to Practice Administrator.
• Anticipate patient customer service needs and assist immediately with the resolution of patient and/or other complaints referred by the Practice Administrator. Periodically assist management with customer service training presentations for clinic personnel.
• Assist with preparations for on-site chart audits for managed care plans.
• Abides by CentroMed safety and infection control policies and procedures.
• Participates in the agency’s Quality Improvement Program.
• Performs other duties as assigned by the Practice Administrator.

Skills

Customer service

Clerical skills

Communication

Education

High School Diploma or equivalent

Tools

Calculator

Basic computer literacy

Job description

CentroMed is hiring a Clinic Supervisor to oversee non-clinical staff at assigned clinic sites, reporting to the Practice Administrator. Responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance.

The ideal candidate has a High School Diploma or equivalent, at least one year of experience with patient information and admissions, and strong clerical and communication skills. Bilingual English/Spanish is preferred.