Clinic Supervisor (Bilingual)

Centro Med Clinic; Guerra (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

CentroMed is hiring a Clinic Supervisor to oversee non-clinical staff at assigned clinic sites, reporting to the Practice Administrator. Responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance.

The ideal candidate has a High School Diploma or equivalent, at least one year of experience with patient information and admissions, and strong clerical and communication skills. Bilingual English/Spanish is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• Minimum of one year experience working with patient information and admissions including scheduling of appointments.
• Experience in Accounting or Bookkeeping preferred.
• Some computer knowledge and use of calculator.
• Good clerical skills to include typing of 30 wpm and good working knowledge of basic math.
• Bilingual/bicultural in English/Spanish preferred.
• Must be able to communicate effectively both verbally and in writing with minimal supervision.
• Must have an understanding of medical technology and terminology.

Responsibilities

• Coordinate referrals and maintain referral tracking system.
• Supervise front desk operations and coordinate clerical staff training as well as providing disciplinary actions with same.
• Supervise and/or perform general administrative functions to include follow-up mail correspondence with insurance companies, referral physicians, and patients.
• Assist patients and family as necessary with understanding insurance plan benefits and requirement.
• Collect and organize program statistics and submit statistical reports to Practice Administrator.
• Anticipate patient customer service needs and assist immediately with the resolution of patient and/or other complaints referred by the Practice Administrator. Periodically assist management with customer service training presentations for clinic personnel.
• Assist with preparations for on-site chart audits for managed care plans.
• Abides by CentroMed safety and infection control policies and procedures.
• Participates in the agency’s Quality Improvement Program.
• Performs other duties as assigned by the Practice Administrator.

Skills

Customer service

Clerical skills

Communication

Education

High School Diploma or equivalent

Tools

Calculator

Basic computer literacy

Job description

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Job Type

Full-time

Description

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work-life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

Job Summary

We are searching for our next SUPER STAR ! As the Clinic Supervisor, you will be responsible for the supervision of non-clinical staff at assigned clinic sites. Duties include scheduling/supervision of staff and management of daily operations. The Clinic Supervisor will report to the Practice Administrator and may have responsibilities at other clinic sites. Position responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance.

Duties And Responsibilities

• Coordinate referrals and maintain referral tracking system.
• Supervise front desk operations and coordinate clerical staff training as well as providing disciplinary actions with same.
• Supervise and/or perform general administrative functions to include follow-up mail correspondence with insurance companies, referral physicians, and patients.
• Assist patients and family as necessary with understanding insurance plan benefits and requirement.
• Collect and organize program statistics and submit statistical reports to Practice Administrator.
• Anticipate patient customer service needs and assist immediately with the resolution of patient and/or other complaints referred by the Practice Administrator. Periodically assist management with customer service training presentations for clinic personnel.
• Assist with preparations for on-site chart audits for managed care plans.
• Abides by CentroMed safety and infection control policies and procedures.
• Participates in the agency’s Quality Improvement Program.
• Performs other duties as assigned by the Practice Administrator.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Requirements

QUALIFICATIONS

Education: High School Diploma or equivalent

Experience

• Minimum of one year experience working with patient information and admissions including scheduling of appointments. Experience in Accounting or Bookkeeping preferred.
• Some computer knowledge and use of calculator
• Good clerical skills to include typing of 30 wpm and good working knowledge of basic math.

Other: Bilingual/bicultural in English/Spanish preferred.

Must be able to communicate effectively both verbally and in writing with minimal supervision.

Must have an understanding of medical technology and terminology.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.