Clinic Operations Specialist — Multi-Clinic Coverage (PRN)

Children's National Hospital; Silver Spring (MD); On-site; USD 29,000 - 58,000; Full time

Job summary

Children's National Hospital in Silver Spring, MD seeks an Ambulatory Clinic Operations Representative to support patient services, registration, scheduling, and billing across multiple outpatient clinics. The role involves interfacing with families, physicians, and staff, with a focus on accuracy and courtesy.

Training, competency assessments, and a 6‑month performance window precede potential full‑time eligibility.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in billing, patient registration, scheduling, or insurance verification.
• Broad clinic knowledge and strong customer service skills.
• Able to type minimum 35 WPM and complete ambulatory services training with competency assessments.

Responsibilities

• Provide patient services and administrative support in clinic operations.
• Verify demographics and insurance information for accuracy.
• Schedule patients for specialty appointments and follow-up visits.
• Handle cash collection and ensure accurate payments and co-pays.
• Communicate with families courteously and maintain documentation per policies.

Skills

Billing & scheduling

Customer service

Typing 35 WPM

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office (Word & Excel)

Clinic scheduling system

EHR systems (Cerner IDX McKesson SCI)

Job description

Children's National Hospital in Silver Spring, MD seeks an Ambulatory Clinic Operations Representative to support patient services, registration, scheduling, and billing across multiple outpatient clinics. The role involves interfacing with families, physicians, and staff, with a focus on accuracy and courtesy.

Training, competency assessments, and a 6‑month performance window precede potential full‑time eligibility.