Clinic Operations & Revenue Cycle Lead

Wisconsin Fertility; Indianapolis, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Wisconsin Fertility is seeking a Practice Operations Lead to drive daily clinic operations, patient access, financial counseling, and revenue cycle activities in a hybrid work setting. You will partner with clinical, operations, finance, billing, and revenue cycle teams to ensure smooth patient flow and clear financial expectations.

Ideal candidates have 3+ years in healthcare operations, a BS degree or clinical background (preferred), and strong skills in communication, problem-solving, and

Qualifications

• 3+ years of healthcare operations
• Bachelor of Science degree or clinical background preferred (not required)
• Strong communication, customer service, change management, financial counseling, problem-solving, and team leadership skills
• Experience with EMR systems, practice management systems, insurance verification tools, billing workflows, and Microsoft Office
• Working knowledge of healthcare billing, insurance coding terminology, payer requirements, authorization processes, patient estimates, collections, and revenue cycle management
• Detail-oriented, professional, adaptable, and able to manage competing priorities independently and collaboratively
• Passion for women’s health and fertility preferred, but not required

Responsibilities

• Assist with front desk workflows and administrative clinic operations to ensure daily tasks are completed accurately and efficiently.
• Provide support for scheduling, intake, financial counseling, and patient access.
• Lead team huddles, staff escalations, and coordinate front office coverage to support clinic flow.
• Address patient complaints, questions, and feedback within 24–48 hours in partnership with clinical and operations teams.
• Review cycle packages, coverage benefits, insurance verification outcomes, payment expectations, and next steps for patient financial counseling.
• Understand billing processes, payer requirements, and revenue cycle handoffs to optimize workflows.
• Coordinate with billing, finance, RCM, and clinical teams to resolve patient account questions and documentation needs.
• Collect patient payments, deposits, balances, and estimates; triage refunds and post payments accurately.
• Communicate financial policies, appointment instructions, and preparation needs clearly and courteously.
• De-escalate billing concerns and escalate to leadership when needed.
• Manage check-in/check-out, demographics, forms, consents, EMR documentation, and front desk service as needed.
• Scrub the clinic schedule daily to confirm access, authorization status, financial readiness, and timely movement of patients into treatment

Skills

Communication

Customer service

Change management

Financial counseling

Problem solving

Team leadership

Education

Bachelor of Science degree or clinical background preferred

Tools

EMR systems

Practice management systems

Insurance verification tools

Billing workflows

Microsoft Office

Job description

Wisconsin Fertility is seeking a Practice Operations Lead to drive daily clinic operations, patient access, financial counseling, and revenue cycle activities in a hybrid work setting. You will partner with clinical, operations, finance, billing, and revenue cycle teams to ensure smooth patient flow and clear financial expectations.

Ideal candidates have 3+ years in healthcare operations, a BS degree or clinical background (preferred), and strong skills in communication, problem-solving, and