Clinic Operations & Revenue Cycle Lead

Wisconsin Fertility Institute; Indianapolis (IN); Hybrid; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Wisconsin Fertility Institute is seeking a Practice Operations Lead to oversee daily clinic operations, front desk workflows, and patient access, while coordinating financial counseling and revenue cycle activities.

The role blends practice management with front office leadership, requiring collaboration across clinical, operations, and billing teams to ensure accurate scheduling, compliant workflows, and clear communication of financial expectations to patients.

Qualifikationen

• 3+ years of healthcare operations experience.
• Bachelor of Science degree or clinical background preferred.
• Strong communication, customer service, change management, financial counseling, problem-solving, and team leadership skills.
• Experience with EMR systems, practice management systems, insurance verification tools, billing workflows, and Microsoft Office.
• Working knowledge of healthcare billing, insurance coding terminology, payer requirements, authorization processes, patient estimates, collections, and revenue cycle management.
• Detail-oriented, professional, adaptable, and able to manage competing priorities independently and collaboratively.
• Passion for women’s health and fertility preferred, but not required.

Aufgaben

• Assists with practice coordinator, front desk workflows, and administrative clinic operations to ensure daily responsibilities are completed accurately and efficiently.
• Provide support for clinic team members involved in scheduling, intake, financial counseling, and patient access.
• Lead team huddles, staff escalations, administrative scheduling, and coordination of front office coverage to support clinic flow and patient service.
• Address patient complaints, questions, and feedback within 24–48 hours in partnership with clinical, operations, and laboratory teams.

Kenntnisse

Healthcare operations

Team leadership

Communication

EMR systems

Practice management systems

Insurance verification

Billing workflows

Microsoft Office

Ausbildung

Bachelor of Science degree

Clinical background preferred

Tools

EMR systems

Practice management systems

Insurance verification tools

Billing workflows

Jobbeschreibung

Wisconsin Fertility Institute is seeking a Practice Operations Lead to oversee daily clinic operations, front desk workflows, and patient access, while coordinating financial counseling and revenue cycle activities.

The role blends practice management with front office leadership, requiring collaboration across clinical, operations, and billing teams to ensure accurate scheduling, compliant workflows, and clear communication of financial expectations to patients.