Clinic Operations & Patient Experience Specialist

DHR Health; Harlingen (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

DHR Health in Harlingen, TX seeks a Medical Office Specialist to provide clinical/administrative support in a busy physician practice. You will greet patients, manage registrations, verify insurance, schedule appointments and handle billing-related tasks within the EMR and practice management system.

The ideal candidate has 2+ years of medical office receptionist experience, excellent customer service, strong communication skills, and proficiency in Excel and Office.

Qualifications

• Minimum two (2) years of medical office receptionist experience preferred.
• Experience in a busy medical office setting preferred.
• Ability to use practice management software and EMR systems.
• Strong written and verbal communication skills.
• Bilingual – English/Spanish preferred.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Working the reception desk, greeting, registering and communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations
• Answering multiple telephones and accurately documenting messages
• Sending messages through the EMR system for follow up by clinical staff
• Forwarding telephone calls appropriately and following up on return calls
• Checking-in patients and properly documenting registration
• Insurance verification for office visits and verification of patient demographics
• Authorizing procedures or surgeries, as needed
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing/scanning patient and administrative files
• Copying, scanning and faxing duties
• Checking patients out after visits, collecting co-pays and cash from patients, getting authorization on credit cards
• Preparing daily bank deposit daily
• Monitoring and reconciliation of petty cash daily
• Entering charges, payments, and balancing the day in the computer
• Monthly, weekly reporting duties as outlined by Manager or Administrator
• Billing Duties – As needed
• Obtains Authorizations for EMG’s – As needed
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Excel

Verbal communication

Written communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Practice management software

EMR systems

Microsoft Office

Job description

DHR Health in Harlingen, TX seeks a Medical Office Specialist to provide clinical/administrative support in a busy physician practice. You will greet patients, manage registrations, verify insurance, schedule appointments and handle billing-related tasks within the EMR and practice management system.

The ideal candidate has 2+ years of medical office receptionist experience, excellent customer service, strong communication skills, and proficiency in Excel and Office.