Clinic Operations Manager | Scheduling & Team Lead

Helping Hands Family - Autism Services; Suitland (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO and paid holidays

Paid family leave

Employee referral program

Career advancement opportunities

Job summary

Helping Hands Family in Suitland, MD, seeks an Office Manager to oversee day-to-day clinic operations, coordinate scheduling, and distribute workload to ensure smooth service and high client satisfaction.

The role supports the Clinical Director and Lead BCBA, handles front desk activities, onboarding/offboarding, and monthly team meetings, with a focus on compliance, scheduling optimization, and strong customer service.

Qualifications

• Bachelor's degree in healthcare, business administration or related field.
• 3 years of progressive leadership responsibilities in a healthcare facility/clinic.
• Supervisory experience in registration or clinic operations.
• Knowledge of medical terminology.
• Familiarity with and ability to learn ABA terminology.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily clinic operations and staff scheduling to ensure full coverage.
• Handle front desk activities, greet visitors, coordinate client/family interactions, and manage phone communications.
• Coordinate with centralized scheduling to optimize client and staff schedules.
• Organize, schedule, and facilitate monthly team meetings and workflow changes.
• Manage attendance, onboarding/offboarding, and logistics for departing staff.

Skills

Leadership

Customer Service

Communication

Organization

ABA terminology

Education

Bachelor's degree

Tools

Medical database

Computer systems

Job description

Helping Hands Family in Suitland, MD, seeks an Office Manager to oversee day-to-day clinic operations, coordinate scheduling, and distribute workload to ensure smooth service and high client satisfaction.

The role supports the Clinical Director and Lead BCBA, handles front desk activities, onboarding/offboarding, and monthly team meetings, with a focus on compliance, scheduling optimization, and strong customer service.