Clinic Operations Manager - Lead Scheduling & Team

Helping-Hands-Family-; Suitland (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

$24-30/hr

401k with match

Short & long term disability

PTO, paid holidays, and paid family le

Paid employee referral program

Opportunities for career advancement

Job summary

Helping Hands Family in Hillcrest Heights, MD 20746 is seeking an Office Manager to oversee day-to-day clinic operations, plan and organize workflow, and ensure high levels of customer satisfaction. Located at 5001 Silver Hill Rd, Hillcrest Heights, MD 20746.

This role coordinates policies and procedures, supports the Clinical Director and Lead BCBA, manages front desk activities and scheduling, onboarding, attendance, and staff logistics, with opportunities for advancement and a competitive

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field.
• 3 years of progressive leadership responsibilities in a healthcare facility/clinic.
• Supervisory experience in registration or clinic operations.
• Knowledge of basic customer service principles.
• Experience with medical terminology.
• Familiarity with ABA terminology.
• Strong communication skills, both verbal and written.
• Team player with ability to communicate across levels.
• Strong organizational skills.

Responsibilities

• Oversee day-to-day clinic operations; plan, organize, schedule, and distribute workload.
• Coordinate policies and procedures for compliance.
• Support for Clinical Director and lead BCBA in performance discussions.
• Manage front desk activities and client/family interactions.
• Coordinate scheduling with centralized department; monitor daily schedules.
• Organize monthly team meetings and workflow changes.
• Manage attendance and onboarding/offboarding logistics.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Organization

Team player

Attention to detail

Education

Bachelor’s degree in healthcare, business administration, or related field

Tools

Medical databases

Job description

Helping Hands Family in Hillcrest Heights, MD 20746 is seeking an Office Manager to oversee day-to-day clinic operations, plan and organize workflow, and ensure high levels of customer satisfaction. Located at 5001 Silver Hill Rd, Hillcrest Heights, MD 20746.

This role coordinates policies and procedures, supports the Clinical Director and Lead BCBA, manages front desk activities and scheduling, onboarding, attendance, and staff logistics, with opportunities for advancement and a competitive