Clinic Operations Manager — Patient Experience Leader

Discover Vision; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Employee discount on products and care

Company-paid life insurance

Disability insurance

Job summary

Discover Vision Centers is seeking an experienced Office Manager to lead our Kansas City clinic in Missouri. You will oversee daily operations, supervise staff, manage workflows, and ensure high-quality patient care.

Ideal candidates have healthcare leadership experience, strong organizational and communication skills, and familiarity with EMR systems like NextGen. Join a team dedicated to exceptional eye care in the Kansas City area.

Qualifications

• Two years of college coursework or an Associate’s degree preferred
• Three to five years of leadership or management experience in a healthcare setting
• Knowledge of medical terminology
• Strong organizational, leadership, and communication skills
• Experience with Microsoft Word, Excel, Outlook, Paylocity, and NextGen (EMR) preferred
• Ability to lead teams while maintaining a patient-focused culture

Responsibilities

• Oversee the daily operations of the clinic to ensure efficient patient flow and exceptional service
• Supervise and support all staff members at the assigned location
• Monitor staffing needs, scheduling, and operational workflows
• Evaluate and maintain the quality of patient care and service delivery
• Ensure department policies and procedures are followed and maintained
• Train and onboard new front office team members
• Address patient inquiries and concerns related to appointments, insurance coverage, and payment options
• Manage employee performance evaluations and provide coaching and development for team members
• Ensure compliance with company policies as well as state and federal regulations
• Collaborate with leadership to support operational goals and continuous improvement initiatives

Skills

Leadership

Medical terminology

Org skills

Communication

Microsoft Office

NextGen EMR

Education

Two-year college coursework

Tools

Paylocity

NextGen EMR

Outlook

Excel

Word

Job description

Discover Vision Centers is seeking an experienced Office Manager to lead our Kansas City clinic in Missouri. You will oversee daily operations, supervise staff, manage workflows, and ensure high-quality patient care.

Ideal candidates have healthcare leadership experience, strong organizational and communication skills, and familiarity with EMR systems like NextGen. Join a team dedicated to exceptional eye care in the Kansas City area.