Clinic Operations Manager – Patient Experience & Growth

Mosaic Health, LLC.; Richmond, Northern (VA, KY); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Vera Whole Health is seeking a Clinic Manager to lead operations and administration for our care center, ensuring exceptional patient care. You will partner with the Lead Provider to oversee clinical outcomes and champion team-based care through continuous quality improvement.

You will manage hiring, training, adherence to policies, and resources to support patient care, while overseeing budgets, payroll, and scheduling.

Qualifications

• Must be proficient in leading a clinic operation with focus on patient experience.
• Strong people management, coaching, and training abilities.
• Experience with budgeting, payroll, and regulatory compliance.

Responsibilities

• Accountable for operational and administrative functions to support patient care.
• Partner with Lead Provider to oversee clinical outcomes and ensure quality improvement.
• Develop action plans to meet contractual/performance goals and KPIs.
• Oversee budget development, inventory management, scheduling, and payroll.
• Serve as point of contact for patient concerns and care center safety.
• Lead change initiatives and rollout strategies across the care center.
• Ensure regulatory compliance and adherence to policies and procedures.
• Communicate mission, direction, and progress to field teams and support offices.
• Collaborate with Regional Director to address client needs and report on KPIs.
• Manage projects supporting strategic initiatives and enhance patient experience.

Job description

Vera Whole Health is seeking a Clinic Manager to lead operations and administration for our care center, ensuring exceptional patient care. You will partner with the Lead Provider to oversee clinical outcomes and champion team-based care through continuous quality improvement.

You will manage hiring, training, adherence to policies, and resources to support patient care, while overseeing budgets, payroll, and scheduling.