Practice Manager

Mosaic Health, LLC.; Richmond, Northern (VA, KY); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Vera Whole Health is seeking a Clinic Manager to lead operations and administration for our care center, ensuring exceptional patient care. You will partner with the Lead Provider to oversee clinical outcomes and champion team-based care through continuous quality improvement.

You will manage hiring, training, adherence to policies, and resources to support patient care, while overseeing budgets, payroll, and scheduling.

Qualifications

• Must be proficient in leading a clinic operation with focus on patient experience.
• Strong people management, coaching, and training abilities.
• Experience with budgeting, payroll, and regulatory compliance.

Responsibilities

• Accountable for operational and administrative functions to support patient care.
• Partner with Lead Provider to oversee clinical outcomes and ensure quality improvement.
• Develop action plans to meet contractual/performance goals and KPIs.
• Oversee budget development, inventory management, scheduling, and payroll.
• Serve as point of contact for patient concerns and care center safety.
• Lead change initiatives and rollout strategies across the care center.
• Ensure regulatory compliance and adherence to policies and procedures.
• Communicate mission, direction, and progress to field teams and support offices.
• Collaborate with Regional Director to address client needs and report on KPIs.
• Manage projects supporting strategic initiatives and enhance patient experience.

Job description

Job Description SummaryAt Vera Whole Health, our Clinic Manager has accountability of the operational and administrative functions core to the success of the clinics, and partners with the Lead Provider who oversees the clinical outcomes within their clinic. These dyad relationships are responsible to ensure exceptional delivery of patient care. You are the accountable person to assure the clinic teams receive the resources and training essential to patient care as well as the champion of quality improvement and collaboration in our team-based clinical model.

How will you make an impact & Requirements

• Accountability for assuring the mission, vision, values of Vera Whole Health using the coach approach in accordance with Personnel Policies.
• Accountability for the overall team member development and management of the clinic team including hiring, development, training and adherence to policies and procedures to assure delivery of an exceptional patient experience.
• Accountability for designing and implementing action plans to meet client contractual performance guarantees, company clinical goals, and other key performance indicators.
• Accountability of budget development and adherence including inventory management, scheduling, payroll, patient flow etc.
• As the leader of the care center, serves as first point of contact for investigating and responding to patient concerns and care center incidents/reports.
• Leads care center teams through new company initiatives and process changes; champions change and facilitates rollout strategies within the care center for company initiatives and process changes
• Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
• Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
• Works with Regional Director and clinic team members to assure client needs and expectations are met through client communication, review of contractual metrics and action plan development to address issues, and implementation of initiatives.
• Is accountable along with the Lead Provider to assure meeting of all contractual agreements.
• Collaborates with Regional Director of Operations and Lead Provider (as needed) to compile and report out on client, company, and care center key performance indicators.
• Manage projects as assigned to support departmental and organizational strategic initiatives.
• Accountable for patient experience in the clinic including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the overall clinic experience.

Compensation Range: $67,349.00 to $101,023.00 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.

Learn More about Mosaic Health Learn More about Millennium Physician Group Learn More about CareMore Health Learn More about Castlight Health Learn More about Vera Whole Health