Clinic Operations Manager – Healthcare Administration

JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 86,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health premium allowance

Health Savings Account (HSAs)

Paid time off and holidays

401(k) Profit Sharing

Mileage reimbursement

Disability insurance

Life insurance & AD&D

Job summary

JWCH Institute, Inc. in Los Angeles is seeking a Clinic Administrator to oversee operational and financial aspects of Wesley Health Centers clinics and urgent care, while leading staff and ensuring high-quality patient care.

The role covers multiple locations along Vermont Avenue and East Hollywood, with a focus on efficiency, coordination with clinical leadership, and strong customer service. The position requires a Master’s degree in a related field and several years of healthcare management

Qualifications

• Master’s degree in Health Administration, Public Health, Business Administration, or related field.
• Minimum of three years of healthcare management experience, including at least one year in supervision.
• Strong leadership skills with the ability to guide, motivate, and develop team members.
• Excellent verbal and written communication skills.
• Ability to manage operational and financial aspects of a healthcare clinic.
• Proficiency in electronic health record (EHR) systems and healthcare management software.
• Knowledge of federal, state, and local funding sources and programs.
• Experience working with diverse patients, clients, and staff.
• Valid driver’s license if travel between locations is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Bilingual English/Spanish is preferred.
• Knowledge of HIPAA regulations and ability to ensure compliance.
• High level of integrity and professionalism.
• Commitment to delivering high-quality patient care and customer service.

Responsibilities

• Provide direction for daily workflows, patient intake and discharge to minimize wait times.
• Oversee clinic and urgent care operations with Clinical Supervisors.
• Communicate objectives, priorities, and vision to team members.
• Assist staff in implementing policies, procedures, and reporting tools.
• Foster a team-oriented approach to high-quality, cost-effective care.
• Prepare annual capital equipment list, monitor budgets, and improve efficiency.
• Coordinate provider schedules and patient appointments.
• Monitor EMR appointment system reflects provider availability.
• Collaborate with Director of Clinic Operations to improve provider efficiency.
• Monitor facility space utilization and plan expansions if needed.
• Increase health center visibility through community engagement.
• Participate in organizational and ad hoc committees.
• Communicate issues and opportunities to leadership.
• Monitor patient satisfaction through surveys and feedback.
• Ensure PHI confidentiality and HIPAA compliance.
• Provide front office coverage during breaks and absences.
• Ensure encounters are documented and submitted to billing timely.
• Conduct weekly cash deposits and maintain deposit records.
• Review timesheets and reimbursement forms.
• Monitor and order supplies within budget.
• Organize monthly staff meetings and daily huddles.
• Develop corrective action plans from audits.
• Coordinate with Medical Records for timely patient records.
• Maintain professional, respectful, collaborative work environment.
• Adhere to safety and regulatory requirements.
• Participate in safety training and apply practices.
• Use equipment safely and responsibly.
• Maintain infection control and emergency preparedness awareness.
• Participate in JWCH’s AIDET training annually.
• Demonstrate AIDET use in patient encounters and team discussions.
• Apply AIDET framework to reduce anxiety and improve outcomes.

Skills

Leadership

Verbal and written communication

Team development

Budget management

Process improvement

Staff development

Patient-focused care

Multitasking

Bilingual (English/Spanish)

Education

Master’s degree in Health Administration, Public Health, Business Administration, or related field

Tools

EHR systems

Microsoft Office Suite

Job description

JWCH Institute, Inc. in Los Angeles is seeking a Clinic Administrator to oversee operational and financial aspects of Wesley Health Centers clinics and urgent care, while leading staff and ensuring high-quality patient care.

The role covers multiple locations along Vermont Avenue and East Hollywood, with a focus on efficiency, coordination with clinical leadership, and strong customer service. The position requires a Master’s degree in a related field and several years of healthcare management