Clinic Operations Manager - Elevate Patient Experience

Nutrihealth-LLC; Newark (DE); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401(k)

Paid Holidays

Job summary

Nutrihealth-LLC is seeking an Office Manager to oversee the daily operations of a medical office in Newark, DE, ensuring efficient patient flow and a superior patient experience. You will work closely with providers, clinical staff, and front office teams to uphold company policies and procedures.

Responsibilities include supervising front desk and medical assistants, coordinating scheduling and check-in/check-out procedures, and supporting billing, authorizations, and referrals.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of healthcare office management, medical office administration, or supervisory experience preferred.
• Knowledge of medical office workflows, insurance verification, referrals, and prior authorizations.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and Google applications.

Responsibilities

• Oversee the daily operations of the medical office to ensure efficient patient flow and exceptional customer service.
• Support providers and staff by maintaining organized workflows and addressing operational challenges.
• Supervise front desk and medical assistant staff, providing coaching, guidance, and support as needed.
• Ensure adherence to check-in, check-out, scheduling, and rooming procedures.
• Monitor completion of prior authorizations, referrals, and insurance-related requirements.
• Address patient concerns and assist in resolving scheduling, billing, and service-related issues.
• Review and approve employee timecards and assist with staffing coordination.
• Maintain office supplies and coordinate ordering to ensure uninterrupted clinic operations.
• Assist with payment reconciliation, financial documentation, and operational reporting.
• Manage patient satisfaction feedback and support service recovery efforts when necessary.
• Coordinate resolution of technology and equipment issues with appropriate vendors and support teams.
• Support onboarding and training of new employees.
• Assist leadership with performance management and annual employee reviews.

Skills

Healthcare admin

Leadership

Communication

Time management

Customer service

Education

Associate/Bachelor degree preferred

Tools

EMR systems

Google Workspace

Job description

Nutrihealth-LLC is seeking an Office Manager to oversee the daily operations of a medical office in Newark, DE, ensuring efficient patient flow and a superior patient experience. You will work closely with providers, clinical staff, and front office teams to uphold company policies and procedures.

Responsibilities include supervising front desk and medical assistants, coordinating scheduling and check-in/check-out procedures, and supporting billing, authorizations, and referrals.