Clinic Operations Lead - Patient-Centric Admin

Vna Chc; Freehold (NJ); On-site; USD 60,000 - 82,000; Full time

Job summary

VNACJ CHC, based in Freehold, New Jersey, is seeking an Office Manager to lead administrative operations at our Community Health Center. This role partners with senior leadership to optimize workflows, ensure compliant processes, and deliver patient-centered service in a fast-paced clinical setting.

The ideal candidate will supervise front desk staff, coordinate staffing and credentialing, manage patient scheduling, and support revenue cycle activities while upholding HIPAA and regulatory

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• High school diploma or equivalent required.
• Excellent analytical, organizational, and problem-solving skills.
• Strong computer skills with EMR systems (NextGen) and Phreesia.
• Outstanding written and verbal communication skills.
• Strong interpersonal skills with patients, families, providers, and staff.
• Ability to supervise, coach, and motivate staff.
• Ability to function independently and exercise sound judgment.
• Strong attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Provide daily operational oversight for assigned facilities in Freehold.
• Supervise front desk and administrative staff; staff development.
• Oversee staffing needs, recruitment support, scheduling, credentialing, onboarding.
• Ensure efficient patient scheduling and throughput; support templates in NextGen EPM.
• Promote high standard of customer service and patient relations.
• Verify insurance and financial processes and perform audits as needed.
• Ensure HIPAA compliance and regulatory requirements.

Skills

Analytical skills

Organizational skills

Problem solving

Communication skills

Interpersonal skills

Supervise staff

Independent work

Attention to detail

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

NextGen EMR

Phreesia

Insurance verification tools

Job description

VNACJ CHC, based in Freehold, New Jersey, is seeking an Office Manager to lead administrative operations at our Community Health Center. This role partners with senior leadership to optimize workflows, ensure compliant processes, and deliver patient-centered service in a fast-paced clinical setting.

The ideal candidate will supervise front desk staff, coordinate staffing and credentialing, manage patient scheduling, and support revenue cycle activities while upholding HIPAA and regulatory