Healthcare Office Manager - Patient Experience & Operations Lead

Nutrihealth LLC; Newark (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401(k)

Paid Holidays

Job summary

Nutrihealth LLC in Newark, DE is seeking an experienced Office Manager to oversee medical office operations, patient flow, and team leadership. You will collaborate with providers, clinical staff, front office teams, and regional leadership to deliver efficient, patient-centered care and compliant operations.

The Office Manager will optimize workflows, manage front desk and medical assistant supervision, handle scheduling, billing coordination, and reporting, and ensure compliance with policies

Qualifications

• Healthcare office management experience (2+ years) preferred.
• Knowledge of medical office workflows, insurance verification, referrals, and prior authorizations.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with EMR systems and Google applications.

Responsibilities

• Oversee daily operations of the medical office to ensure efficient patient flow and exceptional customer service.
• Support providers and staff by maintaining organized workflows and addressing operational challenges.
• Supervise front desk and medical assistant staff, providing coaching, guidance, and support as needed.
• Ensure adherence to check-in, check-out, scheduling, and rooming procedures.
• Monitor completion of prior authorizations, referrals, and insurance-related requirements.
• Address patient concerns and assist in resolving scheduling, billing, and service-related issues.
• Review and approve employee timecards and assist with staffing coordination.
• Maintain office supplies and coordinate ordering to ensure uninterrupted clinic operations.
• Assist with payment reconciliation, financial documentation, and operational reporting.
• Manage patient satisfaction feedback and support service recovery efforts when necessary.
• Coordinate resolution of technology and equipment issues with appropriate vendors and support teams.
• Support onboarding and training of new employees.
• Assist leadership with performance management and annual employee reviews.

Skills

Leadership

Communication

Organizational skills

Time management

Problem-solving

Confidentiality

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Google Workspace

Job description

Nutrihealth LLC in Newark, DE is seeking an experienced Office Manager to oversee medical office operations, patient flow, and team leadership. You will collaborate with providers, clinical staff, front office teams, and regional leadership to deliver efficient, patient-centered care and compliant operations.

The Office Manager will optimize workflows, manage front desk and medical assistant supervision, handle scheduling, billing coordination, and reporting, and ensure compliance with policies