Clinic Operations Manager - Compliance & Growth

Upstate; City of Syracuse (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

State University of New York Upstate Medical University is seeking an Operations Manager to oversee day-to-day administrative operations across multiple clinics, ensure regulatory compliance, and coordinate with providers, hospital administration, and support services to maintain smooth billing and patient flow.

Responsibilities include staff supervision, hiring, performance reviews, training, scheduling, payroll, conflict resolution, policy changes, and driving QA/PI initiatives while

Qualifications

• Bachelor's degree with 4+ years of progressive related experience or Associates with 6+ years.
• Prior supervisory experience is required.
• Exceptional verbal and written communications skills are required.

Responsibilities

• Oversee day-to-day administrative operations in multiple clinics and locations.
• Hire, coach, train, conduct performance reviews, schedule staff, and manage payroll.
• Resolve staff conflicts, enforce policies, and implement EMR changes.
• Coordinate with medical directors, providers, and hospital departments to ensure smooth operations and billing.
• Lead QI/PI initiatives, improve patient flow, and develop front-end processes for new programs.
• Monitor FTEs and expenses for budget planning and compliance with regulatory standards.

Skills

Verbal communication

Written communication

Organizational skills

Supervisory experience

Education

Bachelor's degree + 4 years related experience

Associates degree + 6 years related experience

Job description

State University of New York Upstate Medical University is seeking an Operations Manager to oversee day-to-day administrative operations across multiple clinics, ensure regulatory compliance, and coordinate with providers, hospital administration, and support services to maintain smooth billing and patient flow.

Responsibilities include staff supervision, hiring, performance reviews, training, scheduling, payroll, conflict resolution, policy changes, and driving QA/PI initiatives while