Clinic Operations Leader: Elevate Patient Experience

Millennium Physician Group; Glen Allen (VA); On-site; USD 67,000 - 101,000; Full time

Job summary

Vera Whole Health is seeking a Clinic Manager in Virginia to oversee clinic operations and administration, ensuring high-quality patient care and staff development. You will partner with the Lead Provider to align clinical outcomes with business goals and drive process improvements within a team-based model.

The role emphasizes budget management, regulatory compliance, team leadership, and effective communication across field and support teams to meet contractual metrics and client expectations.

Responsibilities

• Accountability for mission, vision, values of Vera Whole Health using the coach approach and in line with personnel policies.
• Accountability for the overall team member development and management of the clinic team including hiring, development, training and adherence to policies and procedures to assure delivery of an exceptional patient experience.
• Accountability for designing and implementing action plans to meet client contractual performance guarantees, company clinical goals, and other key performance indicators.
• Accountability of budget development and adherence including inventory management, scheduling, payroll, patient flow etc.
• As the leader of the care center, serves as first point of contact for investigating and responding to patient concerns and care center incidents/reports.
• Leads care center teams through new company initiatives and process changes; champions change and facilitates rollout strategies within the care center for company initiatives and process changes
• Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
• Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
• Works with Regional Director and clinic team members to assure client needs and expectations are met through client communication, review of contractual metrics and action plan development to address issues, and implementation of initiatives. Is accountable along with the Lead Provider to assure meeting of all contractual agreements.
• Collaborates with Regional Director of Operations and Lead Provider (as needed) to compile and report out on client, company, and care center key performance indicators.
• Manage projects as assigned to support departmental and organizational strategic initiatives.
• Accountable for patient experience in the clinic including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the overall clinic experience.

Job description

Vera Whole Health is seeking a Clinic Manager in Virginia to oversee clinic operations and administration, ensuring high-quality patient care and staff development. You will partner with the Lead Provider to align clinical outcomes with business goals and drive process improvements within a team-based model.

The role emphasizes budget management, regulatory compliance, team leadership, and effective communication across field and support teams to meet contractual metrics and client expectations.