Clinic Operations Leader – ABA Care

Behavioral Framework, LLC; Gilbert, Northern (AZ, KY); Hybrid; USD 47,000 - 63,000; Full time

Job summary

Behavioral Framework, LLC is opening a new ABA clinic in Gilbert, AZ and seeks an Operations Manager to oversee daily non-clinical operations for a safe, efficient environment. You’ll supervise front desk and admin staff, manage scheduling, and ensure onboarding runs smoothly, aligning operations with clinical leadership.

The role emphasizes leadership, process improvements, and collaboration with clinical teams to deliver high-quality care in a growing clinic setting.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred (or 2+ years equivalent ABA leadership experience).
• Experience in operations, ABA, office management, or healthcare/clinic setting required.
• Strong leadership and people management skills.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling software, Microsoft Office/Google Suite, and basic data tracking tools.

Responsibilities

• Supervise, train, and support all front desk and administrative staff.
• Manage scheduling for admin/front desk coverage and ensure adequate staffing.
• Serve as the main point of contact for non-clinical operations within the clinic.
• Coordinate non-clinical onboarding for all new employees (HR paperwork, system access, badges, technology set-up, supplies).
• Partner with clinical leadership to schedule and set up clinical onboarding and training.
• Maintain onboarding checklists, ensuring staff are prepared to begin their roles successfully.
• Oversee building maintenance, repairs, and vendor relationships.
• Ensure cleanliness, safety, and organization across all clinic spaces.
• Monitor and maintain supplies, equipment, and learning materials.
• Oversee Scheduling for the clinic and work with the scheduling team; maintain long term schedules.
• Coordinate scheduling changes with the scheduling team.
• Coordinate clinic space utilization and learning station usage to maximize efficiency.
• Support clinical teams with room scheduling and balanced allocation of therapy spaces.
• Monitor client flow and adjust systems to reduce wait times and improve family experience.
• Develop and refine operational procedures to improve efficiency.
• Track operational metrics such as clinic utilization, station usage, and scheduling efficiency.
• Collaborate with clinical directors to align operational systems with clinical needs.

Skills

Leadership

Staff management

Scheduling

Communication

Problem-solving

Organization

Education

Bachelor’s degree in Business or Healthcare Management

2+ years ABA leadership experience

Tools

Scheduling software

Microsoft Office/Google Suite

Data tracking tools

Job description

Behavioral Framework, LLC is opening a new ABA clinic in Gilbert, AZ and seeks an Operations Manager to oversee daily non-clinical operations for a safe, efficient environment. You’ll supervise front desk and admin staff, manage scheduling, and ensure onboarding runs smoothly, aligning operations with clinical leadership.

The role emphasizes leadership, process improvements, and collaboration with clinical teams to deliver high-quality care in a growing clinic setting.