Clinic Operations Lead – Scheduling & Patient Experience

InterCommunity; Hartford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

InterCommunity in Hartford, CT seeks a Practice Manager to oversee daily scheduling and front-end operations across clinic departments. You will ensure patient-centered workflows, coordinate access, and uphold high standards of administrative efficiency and professionalism.

The role requires leadership experience in healthcare, strong communication, HIPAA compliance, and collaboration with clinical leadership to improve patient flow and service quality.

Qualifications

• 3+ years in a leadership role in a medical setting.
• Experience with healthcare administration or outpatient operations.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily administrative workflow across clinic departments.
• Provide welcoming, trauma-informed customer service to patients and visitors.
• Oversee front desk operations and scheduling accuracy.
• Coordinate insurance verification, co-pays, and billing practices.
• Ensure HIPAA compliance and accurate documentation.

Skills

Leadership

Communication

Customer service

Team collaboration

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Epic/MyChart

Microsoft Office

Job description

InterCommunity in Hartford, CT seeks a Practice Manager to oversee daily scheduling and front-end operations across clinic departments. You will ensure patient-centered workflows, coordinate access, and uphold high standards of administrative efficiency and professionalism.

The role requires leadership experience in healthcare, strong communication, HIPAA compliance, and collaboration with clinical leadership to improve patient flow and service quality.