Clinic Operations Lead - Scheduling, Billing & Care

MercyOne Medical Group; Davenport (IA); On-site; USD 42,000 - 55,000; Full time

Job summary

MercyOne Health System in Davenport, IA seeks a Clinic Clerical Lead to oversee day-to-day clinic operations, coordinate staff, and support scheduling, registrations, and medical records to ensure smooth patient flow.

The role involves process improvements, onboarding, payroll assistance, and collaboration with the management team to uphold the Trinity Health Mission and ensure quality patient care. Full-time, 40 hours per week, day shift.

Qualifications

• Must have Associate's degree in related field or equivalent experience.
• Minimum 2 years related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training within 3 months of hire.
• Basic Life Support (BLS) certification or obtained within 3 months of hire.

Responsibilities

• Knows, understands, incorporates, and demonstrates Trinity Health Mission, Vision, and Values in behaviors and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management.
• Addresses issues to improve clinic flow and ensure quality patient care. Responds to patient inquiries.
• Participates in meetings and ensures adherence to safety, infection control, and departmental policies.

Skills

Collaborative leadership

Education

Associate's degree in related field

Equivalent years of experience in related fields

Minimum 2 years experience in medical office/healthcare

Job description

MercyOne Health System in Davenport, IA seeks a Clinic Clerical Lead to oversee day-to-day clinic operations, coordinate staff, and support scheduling, registrations, and medical records to ensure smooth patient flow.

The role involves process improvements, onboarding, payroll assistance, and collaboration with the management team to uphold the Trinity Health Mission and ensure quality patient care. Full-time, 40 hours per week, day shift.