Clinic Clerical Lead - Full Time

Trinity Health; Street (MD); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Trinity Health in Maryland is seeking a Clinic Clerical Lead to oversee day-to-day clinic operations, coordinate staff, manage registrations and medical records, and support billing and inquiries in a patient-centered environment.

You will lead scheduling, onboarding, and education, assist with payroll and timekeeping, and ensure adherence to safety and departmental policies. Strong communication and teamwork are essential for success.

Qualifikationen

• Associate's degree in related field required.
• Minimum 2 years of related experience in a medical office or healthcare setting.
• Mandatory Reporter abuse training within 3 months of hire.
• BLS for Healthcare Provider certified or obtained within 3 months of hire.

Aufgaben

• Oversee day-to-day clinic operations including staff scheduling and patient flow.
• Assist with patient registration, billing, demographics, denials, and collections.
• Lead onboarding and education of staff; support payroll and timekeeping.
• Address issues to improve clinic flow and patient care; respond to inquiries.
• Participate in meetings and huddles; ensure safety and policy adherence.

Kenntnisse

Collaborative leadership

Staff coordination

Customer service

Ausbildung

Associate's degree

Jobbeschreibung

Employment Type:

Full time

Shift:

Day Shift

Position Title:

Clinic Clerical Lead

Position Purpose:

This position is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments, scheduling, patient registrations, and medical records, while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects. The lead serves as a resource for staff, provides direction in the absence of the manager, and ensures adherence to performance expectations and operational policies.

Hours:

Full Time; 40 hours/week

Shifts length 8 hours

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.

Minimum Qualifications:

• Must be comfortable operating in a collaborative, shared leadership environment.
• Associate's degree in related field required. Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.