Clinic Operations Lead: Patient Care & Admin

MercyOne; Johnston (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Clinic Clerical Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting to ensure smooth patient flow.

The role also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects, while supporting payroll and performance management in a collaborative leadership environment.

Qualifications

• Must be comfortable operating in a collaborative, shared leadership environment.
• Associate's degree in related field required. Equivalent years of experience in related fields may be considered in lieu of Associate’s degree.
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Optimizes clinic operations, assisting with patient registration, billing, demographics, code scanning, denials, and collections.
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.

Skills

Customer service

Staff coordination

Process improvement

Training

Troubleshooting

Education

Associate's degree

Tools

Billing software

EMR systems

Job description

MercyOne Clinic Clerical Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting to ensure smooth patient flow.

The role also involves administrative duties such as coordinating billing, handling patient inquiries, verifying insurance, and managing special projects, while supporting payroll and performance management in a collaborative leadership environment.