Patient Services Coordinator – Clinic Front Desk

Friend Health; Chicago (IL); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan with Employer0

Paid Time Off

Paid Holidays

Life Insurance & Disability Coverage

Tuition Reimbursement & Professional

Job summary

Friend Health is seeking a Clinic Coordinator to handle reception and clerical duties in a fast-paced outpatient clinic. You will interact with patients, physicians, and staff, ensuring accurate registration and smooth scheduling.

Responsibilities include verifying demographics and insurance, assisting Medicaid applications, and handling co-pays. Strong customer service, attention to detail, and adherence to HIPAA are essential in this role.

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• 2–3 years in customer service, patient registration, or front desk operations.
• Familiarity with HIPAA regulations and EHR systems.

Responsibilities

• Enter and verify patient demographics and insurance information at every contact.
• Assist patients with Medicaid applications and enrollments.
• Schedule and confirm appointments and contact no-shows within 24 hours.
• Support front desk operations and maintain compliance with FQHC requirements.

Skills

Customer service

Patient registration

HIPAA compliance

EHR experience

Typing speed 35 WPM

Communication skills

Education

High School Diploma or GED

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

Friend Health is seeking a Clinic Coordinator to perform reception and clerical duties in a fast-paced outpatient clinic setting. This position involves constant interaction with patients, physicians, and clinic staff, requiring strong customer service skills, accuracy, and commitment to excellence. The Clinic Coordinator plays a crucial role in ensuring efficient clinic operations, patient scheduling, and compliance with insurance and registration procedures.

JOB DUTIES

Enter and verify patient demographic and insurance information at every point of contact.

Assist patients with Medicaid applications, including Newborn Add-On, MPE, and CountyCare enrollment.

Schedule and confirm patient appointments according to established procedures.

Call no-show patients within 24 hours to reschedule appointments.

Customer Service & Front Desk Operations

• Greet patients and answer calls professionally and courteously within a minimum number of rings.
• Obtain authorization for treatment from managed care organizations and explain self-pay policies to patients.
• Collect copayments and balances at check-in and reconcile daily balances for submission to the Site Manager.

Administrative Support & Compliance

• Maintain office supplies and forms required for front desk operations.
• Ensure compliance with Federally Qualified Health Center (FQHC) program requirements, including Sliding Fee Scale discounts.
• Work collaboratively with all departments to ensure timely patient registration and coordinated care.
• Perform other duties as assigned by leadership.

QUALIFICATIONS

Educational Requirements

• High School Diploma or GED required.
• Associate degree or some college coursework preferred.

Experience & Skills

• 2-3 years of experience in customer service, patient registration, or front desk operations.
• Electronic Health Record (EHR) experience preferred.
• Ability to type at least 35 WPM and perform general office duties such as filing, printing, and data entry.
• Familiarity with telephone and intercom systems, personal computers, and data retrieval.
• Strong interpersonal skills with the ability to handle public interactions, patient concerns, and conflicts with professionalism, tact, and discretion.
• Knowledge of HIPAA regulations and the ability to handle sensitive information securely.
• Availability to attend mandatory training sessions, including after-hours or weekends, with advance notice

COMPENSATIONS & BENEFITS

Hourly Wage: $18.00-$19.00

Friend Health offers a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with Employer Contributions
• Paid Time Off (PTO) & Paid Holidays
• Life Insurance & Disability Coverage
• Tuition Reimbursement & Professional Development Opportunities
• Wellness Programs & Employee Assistance Programs (EAP)

This position involves extensive patient contact, increasing the risk of exposure to tuberculosis (TB). Employees are required to comply with annual TB testing and flu vaccination policies. Exceptions are granted only for documented medical contraindications or religious objections, and employees who decline vaccinations will be required to wear a mask as appropriate.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation (including gender identity and expression), military discharge status, physical or mental disability, or any other protected status under applicable laws.

Additionally, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state/local laws, including during the hiring process.

Join Our Team!

If you are a detail-oriented and customer-focused professional passionate about coordinating clinic operations and delivering excellent patient service, we encourage you to apply! Join Friend Health today and help make a difference in community healthcare.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.