Clinic Operations Lead — Front & Back Office

Rendr; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays/ Floating Holiday(s)

Commuter Benefits

Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Annual Performance Bonus

Job summary

Rendr, a leading medical group in New York, is seeking an Assistant Manager to support the Office Manager in daily operations. The role requires at least 4 years of front office experience in a medical practice, with 2 years in a supervisory position, as well as proficiency in EMR systems (MDLand a plus). The ideal candidate is bilingual in English and Mandarin, has excellent communication skills, and a strong customer service orientation. Benefits include comprehensive insurance, 401k, and an annual performance bonus.

Qualifications

• 4+ years of front office experience in a medical practice; at least 2 years in a supervisory or managerial role.
• Ability to train and mentor the team.
• Strong customer service orientation and relationship-building skills.

Responsibilities

• Assist the Office Manager in overseeing daily operations.
• Manage staff work schedules and performance.
• Resolve patient billing inquiries and complex complaints.

Skills

Customer service orientation

Excellent verbal and interpersonal communication skills

Bilingual (English and Mandarin Chinese)

Highly proficient in training and mentoring

Education

High school diploma required; Bachelor's Degree preferred

Tools

EMR systems

MDLand

Job description

Rendr, a leading medical group in New York, is seeking an Assistant Manager to support the Office Manager in daily operations. The role requires at least 4 years of front office experience in a medical practice, with 2 years in a supervisory position, as well as proficiency in EMR systems (MDLand a plus). The ideal candidate is bilingual in English and Mandarin, has excellent communication skills, and a strong customer service orientation. Benefits include comprehensive insurance, 401k, and an annual performance bonus.