Clinic Operations Lead

Clive Behavioral; Riverside (CA); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Riverside Medical Clinic is seeking a Practice Supervisor to provide tactical leadership, maximize service delivery and financial performance across multiple clinics. Under the supervision of the Practice Administrator, you will coordinate day-to-day operations and work with staff and providers to meet fiduciary and clinic goals.

The role emphasizes patient-centric care, staff development, coaching, and adherence to regulatory requirements, with opportunities to shape clinic processes and

Qualifikationen

• High School Diploma or GED required.
• Minimum of three (3) years’ experience in related field.
• Minimum of two (2) years supervisory experience.
• Working knowledge of ambulatory care operations.

Aufgaben

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
• Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
• Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary.
• Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed.
• Ensure all expired sample medication and/ or patient supplies are discarded upon expiration.
• Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Kenntnisse

Supervisory experience

Customer service excellence

Staff coaching and training

Ambulatory care operations knowledge

Operational planning

Ausbildung

High School Diploma or GED

3 years related field experience

2 years supervisory experience

Ambulatory care operations knowledge

Tools

Revenue cycle systems

Purchasing information management systems

Jobbeschreibung

Riverside Medical Clinic is seeking a Practice Supervisor to provide tactical leadership, maximize service delivery and financial performance across multiple clinics. Under the supervision of the Practice Administrator, you will coordinate day-to-day operations and work with staff and providers to meet fiduciary and clinic goals.

The role emphasizes patient-centric care, staff development, coaching, and adherence to regulatory requirements, with opportunities to shape clinic processes and