Clinic Operations Lead

Nmpca; New Mexico; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) Retirement Plan

7 Paid Holidays

Paid Sick Time

Comprehensive Medical, Dental, and Vis

100% Employer-Paid Basic Life

Voluntary Employee Supplemental

Employee Assistance Program (EAP)

Education Reimbursement

Flexible Spending Account (FSA)

Job summary

El Centro Family Health is seeking a Clinic Coordinator to oversee day-to-day clinic operations in Northern New Mexico. You will manage patient payments, assist with billing, purchase orders, and financial documentation while ensuring accurate reporting and efficient workflow.

The role requires high integrity, HIPAA confidentiality, and strong communication with staff, providers, and administration. Travel to outlying clinics may be required.

Qualifications

• High School Diploma is required.
• At least 1 year of management and customer service experience in a related field.
• Experience with Electronic Health Records (EHR).
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Maintain confidentiality per HIPAA guidelines.
• Coordinate regular staff meetings with the Regional Administrator and document progress.
• Oversee patient scheduling, clinic complaints, staff issues, and financial reporting.
• Gather, analyze, and process information for informed decision-making.
• Orient and train new hires and conduct performance reviews.
• Serve as liaison between clinic staff, nurses, providers, and administration/finance.
• Ensure confidentiality of personal data and sensitive financial information.
• Oversee processing of patient payments and related billing documentation.
• Provide instruction to staff on procedures and updates.
• Maintain professional knowledge and patient relations.
• Monitor provider scheduling and patient flow; address problems.
• Investigate complaints and ensure regulatory compliance.
• Contribute to corrective actions and staff evaluations.
• Support clinic registration, medical records, and operations for daily flow.
• Ensure licensure compliance (health, safety, ADA, etc.).
• Participate in organizational initiatives and continuous education.
• Report to work reliably and greet patients and visitors.
• Work front office at sites as needed and travel to clinics.

Skills

Management experience

Customer service experience

Verbal and written communication

Education

High School Diploma

AA Degree in Business/Finance (preferred)

Tools

Electronic Health Records (EHR)

Job description

El Centro Family Health is seeking a Clinic Coordinator to oversee day-to-day clinic operations in Northern New Mexico. You will manage patient payments, assist with billing, purchase orders, and financial documentation while ensuring accurate reporting and efficient workflow.

The role requires high integrity, HIPAA confidentiality, and strong communication with staff, providers, and administration. Travel to outlying clinics may be required.