Clinic Front Desk Specialist - Patient Care & Billing

Nmpca; Espanola (NM); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) Retirement Plan

7 Paid Holidays

Paid Sick Time

Comprehensive Medical, Dental, and Vis

100% Employer-Paid Basic LifeInsurance

Voluntary Employee Supplemental Benef

Employee Assistance Program (EAP)

Education Reimbursement

Flexible Spending Account (FSA)

Job summary

El Centro Family Health in Espanola, NM seeks a Clinic Receptionist to create a welcoming first impression by greeting patients, guiding them to the right contact, and maintaining confidentiality. You will handle front-desk duties to support the clinic's operations.

Responsibilities include co-pay collection, patient scheduling updates, basic billing support, and HIPAA compliance, with travel to outlying sites as needed. A strong customer-service mindset and teamwork are essential.

Qualifications

• Two years of customer service experience.
• High School Diploma or equivalent.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Able to operate computers, copiers, and fax machines.
• Basic knowledge of mathematical and accounting procedures.
• Strong verbal and written communication skills, including via phone and email.
• Ability to travel to outlying locations and maintain valid driver’s license with NM insurance clearance.
• Strong interpersonal skills, able to work with a diverse range of individuals.

Responsibilities

• Greet patients and visitors and direct them to the appropriate party.
• Obtain co-pay and verify health insurance coverage at time of visit.
• Provide telephone and clerical support and route messages to the correct personnel.
• Assist in scheduling and updating patient information and appointments.
• Maintain accurate records of payments and daily transactions and deposits.
• Ensure HIPAA compliance and privacy of patient information.
• Pursue continuing education to update professional skills.
• Exhibit high level of patient relations and confidentiality.

Skills

Customer service experience

MS Office

Phone etiquette

Communication skills

Travel to outlying locations

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Copiers

Fax machines

Internet Explorer

Job description

El Centro Family Health in Espanola, NM seeks a Clinic Receptionist to create a welcoming first impression by greeting patients, guiding them to the right contact, and maintaining confidentiality. You will handle front-desk duties to support the clinic's operations.

Responsibilities include co-pay collection, patient scheduling updates, basic billing support, and HIPAA compliance, with travel to outlying sites as needed. A strong customer-service mindset and teamwork are essential.