Clinic Operations & Finance Leader

New Leaf Behavioral Health; Raleigh (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

New Leaf Behavioral Health in Raleigh, NC is seeking a Finance & Operations Manager to lead the administrative team and ensure efficient clinic operations, sustainability, and mission impact. This full-time on-site role combines clinic management, project/change management, operational leadership, and financial oversight to support high-quality patient care.

The ideal candidate will be organized, proactive, with strong systems thinking and experience coordinating clinicians and staff to deliver

Qualifications

• Minimum 3+ years managing healthcare, behavioral health, or nonprofit operations.
• Experience leading teams and cross-functional initiatives.
• Strong project or change management skills.
• Solid knowledge of insurance billing, revenue cycle, and clinic operations.
• Excellent organizational, communication, and problem-solving abilities.

Responsibilities

• Lead, support, and develop the administrative team and volunteers.
• Oversee daily operational workflows, ensuring smooth scheduling, clinician support, and patient experience.
• Maintain and continuously improve clinic systems, policies, and procedures.
• Ensure compliance with applicable regulations and payer requirements.
• Oversee clinic revenue streams, including client payments, insurance billing, accounts receivable, and collections processes.
• Partner with the Executive Director and billing team to monitor financial performance and ensure accurate, timely reimbursement.
• Support budgeting and forecasting processes, providing operational and financial insights.
• Plan, organize, and lead internal projects designed to improve clinic operations and support strategic growth.
• Collaborate with leadership to identify priorities and implement new processes, technologies, and service models.
• Track project timelines, deliverables, and impact, ensuring effective change adoption across the organization.
• Supervise and train administrative staff and support volunteers, fostering a collaborative, mission-aligned culture.
• Partner with clinical leadership to ensure clinicians receive operational support to maximize their time with clients.
• Support workforce planning and onboarding for both staff and volunteers.
• Oversee practice management and EHR systems to ensure efficiency, data integrity, and accessibility.
• Identify opportunities to improve technology utilization to support client care, billing, and reporting.

Skills

Healthcare operations

Leadership

Project management

Financial oversight

Communication

Job description

New Leaf Behavioral Health in Raleigh, NC is seeking a Finance & Operations Manager to lead the administrative team and ensure efficient clinic operations, sustainability, and mission impact. This full-time on-site role combines clinic management, project/change management, operational leadership, and financial oversight to support high-quality patient care.

The ideal candidate will be organized, proactive, with strong systems thinking and experience coordinating clinicians and staff to deliver