Clinic Operations Lead: Scheduling & Support

Step Forward ABA; Southern Pines (NC); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay & benefits

60 hrs PTO

60 hrs sick time

Health/Dental/Vision

401(k) matching

Career growth

Student Analyst Program

Paid RBT training

Team culture

Annual events

Positive work environment

Referral program

Job summary

Step Forward ABA in Southern Pines, NC is seeking a Clinic Operations Manager to keep clinics running smoothly so therapists can focus on empowering children and families. You will manage resources, coordinate schedules, and support outreach to ensure a seamless, welcoming environment for clients and staff.

The role emphasizes administrative and operational leadership, with opportunities to plan staff events, support community partnerships, and contribute to growth as the organization expands.

Qualifications

• Organized and capable; you thrive on creating systems.
• Problem solver with a proactive approach.
• Adaptable to shifting priorities in a fast-paced setting.
• Community-minded, building positive local partnerships.

Responsibilities

• Manage clinic resources, supplies, and equipment to maintain a welcoming, professional, and child-centered environment.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Coordinate facility maintenance, including repairs and replacement of perishable items.
• Support clinical teams by addressing day-to-day operational needs and promoting a seamless workflow.
• Review schedules to make recommendations on intake needs and staffing needs.
• Plan and organize staff appreciation activities, holiday celebrations, spirit weeks, and seasonal arts and crafts for children.
• Support community outreach and marketing efforts, including planning and attending job fairs, conferences, and events, and building partnerships with local organizations and referring providers.
• Coordinate client therapy appointments and staff schedules to maximize efficiency and meet client goals.
• Resolve scheduling conflicts quickly to minimize disruptions to services.
• Conduct regular reviews of scheduling practices to identify and implement improvements.
• Maintain accurate records of schedule changes and updates, ensuring clear communication with staff and families.
• Audit schedules for accuracy and manage back-end corrections as needed.
• Take on additional tasks as needed to support evolving needs of the clinic.
• Remain flexible and adaptable, keeping the success of the children, families, and team as the priority.

Skills

Organized

Problem Solving

Adaptable

Community-minded

Education

Bachelor’s degree or equivalent

Job description

Step Forward ABA in Southern Pines, NC is seeking a Clinic Operations Manager to keep clinics running smoothly so therapists can focus on empowering children and families. You will manage resources, coordinate schedules, and support outreach to ensure a seamless, welcoming environment for clients and staff.

The role emphasizes administrative and operational leadership, with opportunities to plan staff events, support community partnerships, and contribute to growth as the organization expands.