Patient Care Coordinator

Highbar Physical Therapy; Pawtucket (RI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Disability Insurance

Life insurance

Fitness & Wellness program

Paid holidays

Paid time off

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is hiring a Patient Care Coordinator to join our clinical team and enhance patient experiences across our New England locations. The PCC will greet patients, schedule appointments, collect co-pays, relay insurance benefits, and provide authorization details while relieving clinical staff of administrative tasks.

You'll work in a fast-paced outpatient setting, coordinating with therapists and front-desk staff to maintain accurate records and smooth patient flow, ensuring

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greets and directs patients, vendors and visitors.
• Schedules appointments and manages calendars.
• Collects co-pays and documents payments.
• Relays insurance benefit information and provides authorization details to patients.
• Assists with administrative duties to relieve clinical staff.
• Manages patient charts for first appointment.
• Answers multi-line telephone system and collects patient demographics.

Skills

Customer service

Phone etiquette

Multitasking

Medical office coordination

Education

GED

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Join us as a Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.