Clinic Operations Coordinator - Flexible Hours

Highbar Physical Therapy; Richmond (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance

Fitness & Wellness program

Paid holidays and PTO

Flexible work hours

Community volunteer opportunities

Job summary

Highbar Physical Therapy is seeking a Site Coordinator to support clinic operations across New England locations. You will train staff, schedule clinicians, manage daily activities, and liaise with the Clinic Director for smooth patient flow.

The role emphasizes service excellence, handling billing, authorizations, and reporting, with responsibilities spanning IT and facility issues to ensure a top-notch patient experience. Starting pay is $20/hour with a comprehensive benefits package.

Qualifications

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Train and onboard administrative staff (PCCs) and on-board Exercise Specialists for administrative duties.
• Coordinate and schedule PCCs and Exercise Specialists to ensure adequate administrative support.
• Promote clinic efficiency and effectiveness through recommended improvements.
• Oversee the clinic's daily service excellence, including facility maintenance and IT issues, ensuring excellent patient experience.
• Monitor performance metrics: cancellations, no-shows, visits, and authorization metrics.
• Oversee authorizations within the clinic or region.
• Handle patient intakes, insurance information, and co-pay collections with proper documentation.
• Run daily co-pay reports and maintain accurate accounting of payments.
• Manage patient appointments and therapist schedules to fill openings via the medical records system.
• Document patient visits, transmit evaluations and notes to physicians as needed.
• Interface with insurers to obtain authorizations and track visits.
• Negotiate payment terms per guidelines to minimize collection issues.
• Run daily reports on day sheets, POC compliance, and balances.
• Prepare weekly reports and dashboards (Affidavits, eligibility, active cases).
• Other duties as assigned.

Skills

Administrative experience

Customer service

Healthcare Administration

Education

GED

Associate degree in healthcare administration

Tools

Medical records system

Job description

Highbar Physical Therapy is seeking a Site Coordinator to support clinic operations across New England locations. You will train staff, schedule clinicians, manage daily activities, and liaise with the Clinic Director for smooth patient flow.

The role emphasizes service excellence, handling billing, authorizations, and reporting, with responsibilities spanning IT and facility issues to ensure a top-notch patient experience. Starting pay is $20/hour with a comprehensive benefits package.