Site Coordinator

Highbar Physical Therapy; Richmond (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance

Fitness & Wellness program

Paid holidays and PTO

Flexible work hours

Community volunteer opportunities

Job summary

Highbar Physical Therapy is seeking a Site Coordinator to support clinic operations across New England locations. You will train staff, schedule clinicians, manage daily activities, and liaise with the Clinic Director for smooth patient flow.

The role emphasizes service excellence, handling billing, authorizations, and reporting, with responsibilities spanning IT and facility issues to ensure a top-notch patient experience. Starting pay is $20/hour with a comprehensive benefits package.

Qualifications

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Train and onboard administrative staff (PCCs) and on-board Exercise Specialists for administrative duties.
• Coordinate and schedule PCCs and Exercise Specialists to ensure adequate administrative support.
• Promote clinic efficiency and effectiveness through recommended improvements.
• Oversee the clinic's daily service excellence, including facility maintenance and IT issues, ensuring excellent patient experience.
• Monitor performance metrics: cancellations, no-shows, visits, and authorization metrics.
• Oversee authorizations within the clinic or region.
• Handle patient intakes, insurance information, and co-pay collections with proper documentation.
• Run daily co-pay reports and maintain accurate accounting of payments.
• Manage patient appointments and therapist schedules to fill openings via the medical records system.
• Document patient visits, transmit evaluations and notes to physicians as needed.
• Interface with insurers to obtain authorizations and track visits.
• Negotiate payment terms per guidelines to minimize collection issues.
• Run daily reports on day sheets, POC compliance, and balances.
• Prepare weekly reports and dashboards (Affidavits, eligibility, active cases).
• Other duties as assigned.

Skills

Administrative experience

Customer service

Healthcare Administration

Education

GED

Associate degree in healthcare administration

Tools

Medical records system

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

What you'll do:

• Trains and onboards administrative staff (PCCs);trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
• Other duties may be assigned.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of studypreferred

Compensation Package:

• Starting at $20/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.