Clinic Operations Coordinator

Optum; San Antonio (TX); On-site; USD 50,000 - 89,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

WellMed, part of the Optum family, seeks an experienced clinic supervisor to coordinate staff performance and clinic operations under the Clinic Administrator. You will ensure regulatory compliance, quality patient service, and effective workflows across the assigned clinic.

The role emphasizes leadership, policy enforcement, and collaboration with senior management to maintain high standards of care and efficiency. Excellent communication and organizational skills are essential.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing or related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)

Responsibilities

• Supervises assigned staff to ensure quality patient care and adherence to forms and procedures
• Monitors clinic workflow and schedule to meet productivity standards
• Administers clinic policies and procedures consistently and timely
• Evaluates performance and supports merit increases, promotions, and disciplinary actions
• Ensures adequate office space, supplies, and support for medical staff and patient care
• Assists Clinic Administrator to coordinate with senior management and optimize operations
• Attends required meetings and participates in committees as requested
• Maintains personnel forms/records and liaises with departments
• Coordinates offices for new/incoming physicians and readies them
• Manages staff work activities and serves as resource to medical management
• Collects clinic performance and quality metrics and produces reports
• Orders office and medical supplies and maintains sufficient quantities
• Assists in budget preparation and adherence
• Coordinates conference calls and meeting prep for staff
• Performs other related duties as assigned

Skills

Healthcare administration

Leadership

Team management

Communication

Problem solving

Education

Bachelor's degree in Healthcare Administration/Business Administration/Nursing

Tools

Microsoft Excel

Microsoft Office

Job description

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under the general guidance of the Clinic Administrator, supervises and coordinates staff performance, activities and functions at assigned clinic to ensure the delivery of quality patient service. This position ensures assigned staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The COC will also provide support to clinic staff in the absence of the Clinic Administrator.

Primary Responsibilities:

• Supervises assigned staff to ensure quality patient care, including forms and procedures as required
• Monitors clinic workflow and schedule to ensure productivity standards are met
• Administers clinic policies and procedures in a consistent and timely manner
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
• Assists Clinic Administrator to work with senior management and ensure operations and relations are effective
• Attends required meetings and participates in committees as requested
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
• Ensures that offices for new and incoming physicians are ready and equipped
• Coordinates staff work activities and serves as resource to medical management staff in various market(s)
• Collects clinic performance and quality metrics and produces reports for management
• Orders office and medical supplies and ensures sufficient quantities are maintained at all times
• Assists the Clinic Administrator in budget preparation and adherence
• Coordinates conference calls and assist with preparation for meetings for staff in market
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing or related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
• 1+ yearS of clinic operations or healthcare experience, including one year of supervisory/lead experience
• Working knowledge of Microsoft Office applications, including Excel
• Computer literacy
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices

Preferred Qualifications:

• Current State Vocational Nurse License
• Professional healthcare license or certification
• Solid knowledge of Microsoft Office applications, including Excel
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication
• Ability to exercise initiative, problem solving, decision-making
• Ability to establish priorities and coordinate work activities
• Good communication and customer service skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.