Clinic Supervisor Primary Care

UnitedHealth Group; Seattle (WA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentives and recognition programs

Equity stock purchase plan

401k contribution

Job summary

UnitedHealth Group in Seattle seeks an experienced clinic supervisor to oversee department staff, recruit and train personnel, implement policies, and ensure patient satisfaction. You will monitor compliance, analyze metrics, and coordinate daily clinic activities to maintain high-quality care.

Join a team focused on delivering equitable care with strong leadership opportunities, comprehensive benefits, and professional development within OptumCare.

Qualifications

• 2+ years as certified medical assistant in a clinic setting.
• 2+ years of clinical lead or staff management experience.
• Knowledge of organization policies and procedures; proficient with MS Word/Excel.
• Knowledge of ICD-10 and CPT coding.
• Reliable transportation and excellent attendance.
• Proven ability to lead and motivate staff.

Responsibilities

• Provide supervision to department staff, work independently and collaborate with Practice Manager on clinical issues.
• Assist in recruiting and retaining talented staff and ensure proper training, resource allocation and standards to monitor staff performance.
• Implement and maintain clinical and business policies and procedures.
• Ensure patient satisfaction within the clinic site and resolve patient issues.
• Ensure adherence to policies related to clinical compliance and safety training.

Education

Certified Medical Assistant (CMA) certification

Tools

Microsoft Word

Microsoft Excel

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide supervision to department staff, work independently and collaborate with Practice Manager on relevant clinical issues
• Assist in recruiting and retaining talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensure patient satisfaction within the clinic site and resolve patient issues
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance, etc.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees
• Coordinate, supervise and maintain accountability for the daily activities of clinic support
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years as certified medical assistant in a clinic setting
• 2+ years of clinical lead or staff management experience
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
• Knowledge of ICD-10 and CPT coding
• Medical supply management and performance management techniques and practices
• Reliable transportation and excellent attendance
• Proven ability to work independently, lead and motivate staff

Preferred Qualifications:

• Certified Medical Assistant experience
• Experience working with Medicare advantage care population
• Experience with quality reports/familiarity with quality improvement work
• Understanding of patient rooming workflows, referrals, and provider task support
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data of patient satisfaction

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCareis an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.