Clinic Supervisor Primary Care

Optum; Seattle (WA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

OptumCare in Seattle seeks a clinic supervisor to oversee department staff, balance independent work with collaboration with the Practice Manager, and uphold clinical standards. The role emphasizes staff training, policy implementation, patient satisfaction, and data-driven improvements to workflow and quality metrics.

A competitive salary, comprehensive benefits, and opportunities for growth are provided. 2+ years as a certified medical assistant and prior clinical lead experience are

Qualifications

• 2+ years as certified medical assistant in a clinic setting.
• 2+ years of clinical lead or staff management experience.
• Strong knowledge of ICD-10 and CPT coding.
• Excellent attendance and reliable transportation.
• Ability to lead, train and motivate staff.

Responsibilities

• Provide supervision to department staff and collaborate with Practice Manager.
• Recruit and retain talent and ensure training and resource allocation.
• Implement and maintain clinical and business policies.
• Ensure patient satisfaction and resolve issues.
• Monitor clinical compliance and safety training.
• Analyze weekly metrics and implement operational improvements.
• Coordinate daily clinic activities and supervise medical assistant staff.

Skills

Leadership experience

Clinical supervision

Microsoft Word

Microsoft Excel

ICD-10 coding

CPT coding

Independent work

Staff motivation

Education

Certified Medical Assistant

Tools

EHR systems

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide supervision to department staff, work independently and collaborate with Practice Manager on relevant clinical issues
• Assist in recruiting and retaining talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensure patient satisfaction within the clinic site and resolve patient issues
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance, etc.
• Analyze metrics weekly relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term site workflow planning, then ensure plans are executed
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance
• Safety functions in clinics and ensure completion of safety training and proper orientation for new employees
• Coordinate, supervise and maintain accountability for the daily activities of clinic support
• Supervision of medical assistant staff in clinic setting, as well as working alongside team in times of short staffing to ensure continuity in patient care

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years as certified medical assistant in a clinic setting
• 2+ years of clinical lead or staff management experience
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
• Knowledge of ICD-10 and CPT coding
• Medical supply management and performance management techniques and practices
• Reliable transportation and excellent attendance
• Proven ability to work independently, lead and motivate staff

Preferred Qualifications:

• Certified Medical Assistant experience
• Experience working with Medicare advantage care population
• Experience with quality reports/familiarity with quality improvement work
• Understanding of patient rooming workflows, referrals, and provider task support
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data of patient satisfaction

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.