Clinic Operations Coordinator

Nashville General Hospital; Nashville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Nashville General Hospital is seeking a unit secretary to provide clerical support in the clinic setting. The role involves greeting patients, directing visitors, and routing communications with courteous professionalism. You will manage faxes, prepare records, and assist with admissions and nursing staff as needed.

The ideal candidate will have a high school diploma or equivalent and a unit secretary training program. Strong communication and knowledge of insurance processes are essential.

Qualifications

• High School Diploma (Equivalent) or Higher.
• Must possess a unit secretary training program from an approved hospital or vocational school.
• Excellent verbal and written communication skills.
• Knowledge of insurance and managed care.

Responsibilities

• Greets, directs and receives patients, visitors and staff in a courteous manner.
• Records and relays messages; manages faxes and incoming paperwork.
• Facilitates admissions from clinic and assists nurse/physician as needed.
• Schedules appointments and uses scheduling system; handles overbooks and reschedules as needed.
• Performs reminder calls and maintains clinic downtime procedures.
• Delivers clinic records to HIM and handles chart components for billing.

Skills

Customer service

Telephone etiquette

Communication skills

Downtime procedures

Education

High School Diploma or equivalent

Unit secretary training program

Tools

McKesson

Passport for insurance verification

Job description

Nashville General Hospital is seeking a unit secretary to provide clerical support in the clinic setting. The role involves greeting patients, directing visitors, and routing communications with courteous professionalism. You will manage faxes, prepare records, and assist with admissions and nursing staff as needed.

The ideal candidate will have a high school diploma or equivalent and a unit secretary training program. Strong communication and knowledge of insurance processes are essential.