Clinic Operations Assistant – Patient Services (Mon–Fri)

Mass General Brigham Incorporated; Northern (KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday–Friday, 7:30 a.m.–4:00 p.m., delivering a smooth, high-quality patient experience.

The role supports administrative and clinical operations, coordinating visits, scheduling, check-in/check-out, and documentation needs for patients, providers, and staff.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong technology skills including Microsoft Office and advanced proficiency with Outlook, Word, Excel and PowerPoint.
• Knowledge of office operations, standards and procedures, including filing, copying, scanning, printing and faxing.
• Strong communication skills, including ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
• Excellent organization and time management, with ability to manage multiple tasks and follow established protocols.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Careful attention to detail, including proofreading and editing written documents.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain patient records.
• Support prior authorizations, prescription refill requests, provider questions and test result communications.
• Serve as a resource for scheduling, registration and billing systems.
• Provide guidance and training to Office and Practice Assistants on key systems and processes.
• Assist with more complex practice functions, including surgical scheduling or schedule changes.

Skills

Microsoft Office

Outlook

Scheduling

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday–Friday, 7:30 a.m.–4:00 p.m., delivering a smooth, high-quality patient experience.

The role supports administrative and clinical operations, coordinating visits, scheduling, check-in/check-out, and documentation needs for patients, providers, and staff.