Clinic/Practice Assistant, Joint Center

Mass General Brigham Incorporated; Northern (KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday–Friday, 7:30 a.m.–4:00 p.m., delivering a smooth, high-quality patient experience.

The role supports administrative and clinical operations, coordinating visits, scheduling, check-in/check-out, and documentation needs for patients, providers, and staff.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong technology skills including Microsoft Office and advanced proficiency with Outlook, Word, Excel and PowerPoint.
• Knowledge of office operations, standards and procedures, including filing, copying, scanning, printing and faxing.
• Strong communication skills, including ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
• Excellent organization and time management, with ability to manage multiple tasks and follow established protocols.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Careful attention to detail, including proofreading and editing written documents.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain patient records.
• Support prior authorizations, prescription refill requests, provider questions and test result communications.
• Serve as a resource for scheduling, registration and billing systems.
• Provide guidance and training to Office and Practice Assistants on key systems and processes.
• Assist with more complex practice functions, including surgical scheduling or schedule changes.

Skills

Microsoft Office

Outlook

Scheduling

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.

About the Role

As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.

What You’ll Do

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Qualifications

What We’re Looking For High School Diploma or equivalent required. Three to five years of office experience required. Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint. Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing. Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues. Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols. Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately. Careful attention to detail, including proofreading and editing written documents.

Additional Job Details (if applicable)

Schedule and Location This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.

Why Join Us?

In this role, you will be part of a collaborative clinical team where your organization, communication, and patient-service skills directly support efficient practice operations and high-quality care. Remote Type Onsite Work Location 2000 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.