Clinic Office Lead: Patient Access & Billing

College of Pastoral Supervision and Psychotherapy; Fayetteville (AR); On-site; USD 34,000 - 52,000; Full time

Job summary

FirstHealth of the Carolinas is seeking a detail-oriented medical office specialist to support billing and patient accounting. You will answer calls, schedule appointments, verify insurance, post payments and ensure accurate coding with CPT and ICD-10.

You’ll work to resolve billing issues and maintain compliant records in a busy clinical setting. Ideal candidates have high school diploma or technical certification, 3 years billing experience in a physician’s office, and a commitment to

Qualifications

• Experience with practice management systems and office automation.
• Strong CPT and ICD-10 coding knowledge and insurance reimbursement understanding.
• Excellent interpersonal and verbal communication skills.
• Good organizational abilities and customer service focus.

Responsibilities

• Answer phones, route calls and take accurate messages with urgency for patient distress.
• Schedule patient appointments and update demographics and insurance data per policy.
• Identify barriers to communication.
• Verify insurance eligibility and confirm identity with a photo ID.
• Check in/out patients and use ICD-10 and CPT codes correctly.
• Post payments accurately per policy.
• Reconcile daily and monthly financial data according to clinic policy.
• Forward requests for Medical Records to Release of Information.
• Assist patient accounts and perform delegated financial assistance tasks.
• Recognize fraud and abuse in daily operations.
• Support staff and educate on errors; ensure scanning of documents.

Skills

Practice management systems

Office automation

CPT & ICD-10 coding

Insurance reimbursement

Interpersonal communication

Organizational skills

Customer service

Education

High school diploma

Technical college certification

Billing experience in physician's office

Job description

FirstHealth of the Carolinas is seeking a detail-oriented medical office specialist to support billing and patient accounting. You will answer calls, schedule appointments, verify insurance, post payments and ensure accurate coding with CPT and ICD-10.

You’ll work to resolve billing issues and maintain compliant records in a busy clinical setting. Ideal candidates have high school diploma or technical certification, 3 years billing experience in a physician’s office, and a commitment to