Medical Office Specialist: Scheduling & Billing

FirstHealth of the Carolinas; Rockingham (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

FirstHealth of the Carolinas in Rockingham, North Carolina, seeks a skilled professional to manage patient interactions and appointments. The role involves answering phone calls, scheduling appointments, and handling payments while ensuring top-level customer service.

Candidates should possess strong organizational skills, a solid foundation in CPT and ICD-10 coding, and must demonstrate an exceptional commitment to customer care. Inclusion and diversity are core values at FirstHealth, fostering a supportive workplace.

Qualifications

• High school graduate with one-year Technical College or certification preferred.
• Three years' experience in a physician's office with medical billing experience may be accepted.

Responsibilities

• Answers phones, routes calls, and takes accurate messages.
• Manages scheduling of patient appointments and registers new patients.
• Identifies barriers to communications.
• Verifies insurance eligibility and checks patients in and out.
• Accurately posts payments and reconciles financial data.

Skills

Practice management systems

Office automation skills

CPT and ICD-10 coding

Insurance reimbursement knowledge

Interpersonal skills

Organizational skills

Customer service skills

Education

High school graduate

One-year Technical College or certification

Job description

FirstHealth of the Carolinas in Rockingham, North Carolina, seeks a skilled professional to manage patient interactions and appointments. The role involves answering phone calls, scheduling appointments, and handling payments while ensuring top-level customer service.

Candidates should possess strong organizational skills, a solid foundation in CPT and ICD-10 coding, and must demonstrate an exceptional commitment to customer care. Inclusion and diversity are core values at FirstHealth, fostering a supportive workplace.