Clinic Office Assistant: Medical Admin & Patient Experience

Physicians Regional Medical Group; Naples (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

PTO and extended illness benefits

401(k) with company match

Career development and advancement

Licensure and certification reimburse-

Student loan support

Recognition programs

Collaborative culture

Job summary

Physicians Regional Medical Group in Naples, FL seeks a Clinic Office Assistant to provide administrative support in the clinic. You will handle patient check-in/check-out, scheduling, inquiries, and payments to ensure smooth operations and a positive patient experience.

The role emphasizes accuracy, organization, and teamwork within a busy healthcare setting; you will support providers, maintain records, and help with billing and coordination of tests while adhering to infection control

Qualifications

• Experience in a medical office, clinic, or healthcare administrative setting is required.
• Familiarity with EMR systems and medical terminology is preferred.

Responsibilities

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.

Skills

EMR proficiency

Organizational skills

Verbal and written communication

Multitasking

Customer service

Medical terminology knowledge

Scheduling & billing knowledge

Tools

Microsoft Office

Billing software

Job description

Physicians Regional Medical Group in Naples, FL seeks a Clinic Office Assistant to provide administrative support in the clinic. You will handle patient check-in/check-out, scheduling, inquiries, and payments to ensure smooth operations and a positive patient experience.

The role emphasizes accuracy, organization, and teamwork within a busy healthcare setting; you will support providers, maintain records, and help with billing and coordination of tests while adhering to infection control