Clinic Office Assistant

Waterbury Hospital; Middlebury (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Waterbury Hospital in Connecticut is seeking a receptionist/triage assistant to greet patients, manage incoming/outgoing calls, and perform related administrative duties in a busy clinical environment. The role requires scheduling appointments for clinics and diagnostic testing, processing billing and insurance information, collecting payments, sending reminders, and supporting office operations as needed.

Qualifications

• Knowledge of the principles and practices of clinical office management
• Knowledge of medical terminology
• Considerable interpersonal skills; oral and written communications skills
• Ability to operate office equipment (computers, printers, scanners, fax, etc.)
• Ability to schedule and prioritize workflow

Responsibilities

• Greet and triage patients; perform receptionist duties.
• Handle payments and insurance information processing.
• Answer incoming/outgoing calls and schedule appointments.
• Prepare testing requests for diagnostics.
• Send reminders for cancellations and reschedules.
• May order supplies and perform miscellaneous admin tasks.

Skills

Customer service

Interpersonal skills

Oral and written communications

Office equipment operation

Scheduling workflow

Job description

Scope Of The Position

Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties; collects payments; takes incoming and outgoing telephone calls; schedules patient appointments for clinics, and diagnostic testing; prepares a variety of requests for patient diagnostic testing; processes billing/insurance information; prepares/sends out reminder cards/letters to cancel and reschedule appointments; may order supplies; may perform administrative duties; performs related duties as required.

Minimum Qualifications Required

Knowledge, Skill, And Ability

Knowledge of the principles and practices of clinical office management; knowledge of medical terminology; considerable interpersonal skills; oral and written communications skills; ability to operate office equipment, which may include computers, printers, scanners, fax machines, and other automated equipment; ability to schedule and prioritize workflow.

Experience And Training

General Experience:

• Two (2) years of direct face-to-face customer service experience.

Substitutions Allowed

• Graduation from a medical office assistant program may be substituted for the general experience.