Clinic Manager- Urgent Care

Indiana University Health; Indianapolis (IN); On-site; USD 100,000 - 130,000; Full time

Job summary

Indiana University Health is seeking a Clinic Manager for Urgent Care to lead operations, staff development, and performance outcomes. The role emphasizes strategic planning, cross-functional collaboration, and patient-centered service delivery.

Ideal candidates will have healthcare leadership experience, strong project management, and a commitment to excellence in a fast-paced urgent care setting. This is a full-time, onsite leadership position based in Indianapolis.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• Bachelor's degree in Business Administration, Management, or related field preferred.
• Requires 4-6 years of relevant experience.
• Knowledge in business applications.
• Strong customer service skills.
• Ability to lead multiple projects simultaneously while ensuring timely results.
• Maintains compliance standards in accordance with policies.

Responsibilities

• Assist the Senior Leader in planning, directing and overseeing operations within their areas of responsibility.
• Manage development, implementation and performance outcomes to improve efficiency of service lines.
• Oversee day-to-day supervision in assigned patient services areas, financial management and facility adequacy.
• Maintain optimal communication and collaboration between staff, physicians, administration, and external customers.
• Ensure service delivery meets the needs and expectations of customers towards service excellence.
• This is a fully onsite role with regular days and on-call rotation as needed.

Skills

Customer service

Leadership

Project management

Communication

Education

Bachelor's Degree in Business Administration, Management, or related field

Tools

MS Office

ERP systems

Job description

Clinic Manager – Urgent Care

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.

Overview

Clinic Manager – Urgent Care

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Urgent Care leadership team in the role of Clinic Manager.

Assists the Senior Leader in planning, directing and overall operations within their areas of responsibility. Manages the ongoing development, implementation and performance outcomes to improve efficiency of responsible service lines. Oversees the day to day supervision in assigned patient services areas, financial management and facility adequacy of their assigned areas. Maintains optimal communication and collaboration between practice staff, physicians, administration, external customers and appropriate health system staff to ensure service delivery that exceeds the needs and expectations of customer bases towards service excellence.

This is a fully onsite role Monday-Friday day shift with availability to round to evenings and weekends, as well as on-call rotation at our W Michigan St Urgent Care in downtown Indianapolis. Previous healthcare leadership experience is required.

Key Relationships

Reports to: Executive Director, Retail Health Services

Direct Reports: 6-7

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required. Bachelor's Degree in Business Administration, Management, or a related field is preferred.
• Requires 4-6 years of relevant experience.
• Knowledge in business applications.
• Strong customer service skills.
• Ability to lead multiple projects simultaneously while ensuring timely results.
• Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.