Clinic Manager – Empire Eye Physicians

Sight Partners; Spokane Valley (WA); Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Generous PTO/Holiday

EEO Statement

Descripción de la vacante

Empire Eye Physicians is seeking a Clinic Manager to oversee the daily operations of an ophthalmology clinic, balancing patient care with operational performance. The role requires hands-on leadership to develop teams, optimize scheduling, improve patient access, and partner with physicians and regional leadership to deliver high‑quality care.

The successful candidate will manage budgets, staffing, EMR support, and compliance while fostering a collaborative, patient‑centered environment and

Formación

• Bachelor’s degree in Business Administration or Healthcare Administration, or equivalent experience.
• Minimum of 3–5 years in supervisory/management roles in healthcare.
• Experience in ophthalmology or ambulatory surgery setting preferred.

Responsabilidades

• Oversee daily clinic operations, ensuring efficient patient flow and staffing.
• Lead recruitment, onboarding, scheduling, and staff development in collaboration with HR.
• Ensure EMR/EHR support, compliance with HIPAA/OSHA, and accurate billing documentation.
• Monitor financials, budgeting, and performance dashboards to drive improvements.
• Mentor and engage staff to foster a positive, collaborative work environment.

Conocimientos

Leadership

Operations management

Healthcare administration

EMR/EHR

Budgeting

Staff development

Educación

Bachelor’s degree in Business Administration/Healthcare Administration

Herramientas

EMR/EHR software

Microsoft Office

Staff scheduling software

Descripción del empleo

Description

Are you an experienced healthcare leader who enjoys building strong teams, improving operations, and creating exceptional patient experiences? Empire Eye Physicians is seeking a motivated and results-oriented Clinic Manager to oversee the daily operations of an assigned ophthalmology clinic.

This is an exciting opportunity for a hands‑on leader who thrives in a fast‑paced healthcare environment and understands the importance of balancing patient care, operational efficiency, employee engagement, and financial performance.

In this role, you will lead clinic operations, support and develop employees, improve patient access and workflow, and partner closely with physicians, clinical leaders, and regional leadership to ensure the clinic operates efficiently and delivers high-quality, patient‑focused care.

The ideal candidate is a collaborative problem‑solver with strong leadership skills, financial awareness, and the ability to use operational data to identify opportunities, implement improvements, and drive results.

What You’ll Do

Clinic Operations & Patient Experience

• Oversee daily clinic operations, ensuring efficient patient flow, appropriate staffing, and a positive patient experience.
• Monitor scheduling, referral intake, appointment availability, and patient access to support timely and coordinated care.
• Partner with physicians, surgery scheduling, and ambulatory surgery center (ASC) teams to improve patient readiness, surgical coordination, and conversion to surgery.
• Address patient concerns and complaints promptly, coordinating service recovery and identifying opportunities to improve the overall patient experience.
• Monitor clinic workflows and identify opportunities to improve efficiency, productivity, and service delivery.

Leadership & Team Development

• Provide leadership, direction, and support to clinic employees and designated supervisors.
• Oversee recruitment, interviewing, onboarding, scheduling, and staffing needs in partnership with Human Resources and within approved staffing plans.
• Ensure employees receive appropriate orientation, job‑specific training, and ongoing competency assessments.
• Coach, develop, and motivate employees while fostering a positive, collaborative, and accountable work environment.
• Conduct performance evaluations and address employee performance concerns consistently and in accordance with organizational policies.
• Promote employee engagement, teamwork, professional development, and effective communication.

Clinical Support, Compliance & Facility Management

• Support staff with electronic medical record (EMR/EHR) systems, training, and troubleshooting in coordination with IT.
• Partner with revenue cycle teams to support accurate and complete billing documentation and fee slip processes.
• Promote compliance with applicable healthcare regulations, organizational policies, HIPAA, OSHA/WISHA, and patient confidentiality requirements.
• Coordinate staff education and training in partnership with appropriate clinical and organizational resources.
• Oversee clinic supplies, inventory, equipment, maintenance, and facility needs.
• Coordinate vendor services and facility requirements to maintain a safe, organized, and well‑functioning clinical environment.

Financial & Operational Performance

• Partner with regional leadership and Finance to develop and manage the clinic’s operating budget.
• Monitor labor, supply, and operating expenses and identify opportunities to improve financial and operational performance.
• Review operational reports and performance dashboards to evaluate trends, identify challenges, and recommend improvements.
• Maintain regular reporting on key performance indicators, including patient access, clinic productivity, surgical conversion, revenue cycle accuracy, expenses, and patient satisfaction.
• Identify operational barriers, investigate root causes, develop corrective action plans, and monitor progress toward improvement goals.
• Ensure purchases, vendor agreements, and other financial commitments follow established approval processes and organizational guidelines.
• Communicate clinic performance, operational challenges, and recommendations to regional leadership.

Communication & Collaboration

• Establish consistent communication with employees, physicians, clinical leaders, and organizational support departments.
• Lead regular staff meetings to communicate priorities, operational updates, and organizational initiatives.
• Participate in regional management meetings and collaborate with other clinic leaders to share best practices and support consistent operations.
• Maintain regular communication with regional leadership regarding clinic performance, staffing, financial results, and opportunities for improvement.

Requirements

• Strong leadership, communication, coaching, and conflict‑resolution skills.
• Demonstrated ability to lead teams, manage competing priorities, and create a positive work environment.
• Strong organizational and analytical skills, including the ability to interpret operational reports, identify trends, and develop action plans.
• Experience with healthcare EMR/EHR systems and clinical office operations.
• Understanding of healthcare financial and operational performance, including budgeting, staffing, productivity, and expense management.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem‑solving skills and the ability to work independently while collaborating effectively with physicians and organizational leadership.

Education & Experience

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, OR a minimum of five (5) years of experience in a medical group practice. An equivalent combination of education and surgical leadership experience may be considered.
• At least three (3) years of supervisory or management experience in a healthcare setting.
• Experience in an ophthalmology practice, specialty medical group, or ambulatory surgery environment is preferred

Benefits

• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday
• EEO Statement